Stephen H. Email & Phone Number

Brisbane, Queensland, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Greater New York City Area

Sydney

Sydney

Sydney, Australia

Melbourne, Australia

Designed questions for elimination rounds of TEXATA World Championships of Big Data-Worked with Director of Big Data, Thomson Reuters StarMine to design questions that would allow competitors to provide business value to Thomson Reuters-Attended Grand Final in Austin, Texas (2014, 2015) as TEXATA jury member

Melbourne, Australia

Constructed an omni-channel customer journey visualisation tool, combining R, Hive and D3.js-Received CTO Award, December 2014 for leadership in omni-channel and cross-company analytics-Successfully rolled out in multiple business units, allowing cross-company harmonisation of analytical techniques-Successfully extended for use with multiple data sourcesSupervised the design of the R offering within Telstra's Big Data environment-Liaised with Platform team to match… Show more Constructed an omni-channel customer journey visualisation tool, combining R, Hive and D3.js-Received CTO Award, December 2014 for leadership in omni-channel and cross-company analytics-Successfully rolled out in multiple business units, allowing cross-company harmonisation of analytical techniques-Successfully extended for use with multiple data sourcesSupervised the design of the R offering within Telstra's Big Data environment-Liaised with Platform team to match analytical demand with available equipment-Leveraged analytical experience to guide construction of an R environment that would serve both heavy-duty users and ad hoc analysis Show less

Melbourne, Australia

Constructed a machine learning text analysis algorithm for cleaning and classifying contact centre agent notes-Received Director's Award, January 2014 for going above and beyond in generating actionable insights-Successfully identified the drivers of contact centre demand-Successfully extended for use on other sources of text data including complaints descriptions, LiveChat transcripts in collaboration with IT and Digital departmentsCreated a new framework for describing the… Show more Constructed a machine learning text analysis algorithm for cleaning and classifying contact centre agent notes-Received Director's Award, January 2014 for going above and beyond in generating actionable insights-Successfully identified the drivers of contact centre demand-Successfully extended for use on other sources of text data including complaints descriptions, LiveChat transcripts in collaboration with IT and Digital departmentsCreated a new framework for describing the relative importance of agents, processes and products in repeat calling occurrencesSelected to join one of eight teams in the inaugural Telstra Challenge Cup – a company-wide top-talent hackathon (Team Digital Concierge)-Awarded Best Integration of Partner Technology-Collaborated to build a digital deflection tool for call centres based on real-time predictive modelling-Presented pitch with teammates to a jury of three Executive Directors – was responsible for outlining potential next steps and handling questions from the jury-Concept implemented by Telstra Digital as Smart IVR, August 2014 Show less

Brisbane, Australia

 Analysed costs for a range of options to provide new water for irrigation and mining interests across the state. o Used demand scenarios to perform sophisticated cost-benefit analysis for firms and the government.o Performed cash flow modelling to identify an appropriate price for the release of water to the mining industry for use. Worked with engineers and hydrologists to determine modelling scenarios for additional water supply to enterprises across the state and describe… Show more  Analysed costs for a range of options to provide new water for irrigation and mining interests across the state. o Used demand scenarios to perform sophisticated cost-benefit analysis for firms and the government.o Performed cash flow modelling to identify an appropriate price for the release of water to the mining industry for use. Worked with engineers and hydrologists to determine modelling scenarios for additional water supply to enterprises across the state and describe costs of supply.  Prepared socio-economic assessment reports to inform water resource planning throughout Queenslando Reports identified growth and development prospects in water catchments across the state and compared prospects to available supply.o Presented socio-economic assessments to regional stakeholders from government and industry at a community forum in Longreach Constructed farm financial models to identify the effects of increased water availability or altered access charges on the viability of irrigation farming. Organised regional meetings attended by approx. 100 internal and external stakeholders in Toowoomba  Liaised with communities and communicated research results on the impacts of Coal Seam Gas production Show less

Master Of Economics, Econometrics And Quantitative Economics

-Dean's Commendation for High Achievement -Dean's Honour Roll for High Achievement throughout the course of the Master of Economics -UQ.

B Arts/ B Economics, German, Japanese

Education record