Designed questions for elimination rounds of TEXATA World Championships of Big Data-Worked with Director of Big Data, Thomson Reuters StarMine to design questions that would allow competitors to provide business value to Thomson Reuters-Attended Grand Final in Austin, Texas (2014, 2015) as TEXATA jury member

Constructed an omni-channel customer journey visualisation tool, combining R, Hive and D3.js-Received CTO Award, December 2014 for leadership in omni-channel and cross-company analytics-Successfully rolled out in multiple business units, allowing cross-company harmonisation of analytical techniques-Successfully extended for use with multiple data sourcesSupervised the design of the R offering within Telstra's Big Data environment-Liaised with Platform team to match… Show more Constructed an omni-channel customer journey visualisation tool, combining R, Hive and D3.js-Received CTO Award, December 2014 for leadership in omni-channel and cross-company analytics-Successfully rolled out in multiple business units, allowing cross-company harmonisation of analytical techniques-Successfully extended for use with multiple data sourcesSupervised the design of the R offering within Telstra's Big Data environment-Liaised with Platform team to match analytical demand with available equipment-Leveraged analytical experience to guide construction of an R environment that would serve both heavy-duty users and ad hoc analysis Show less

Constructed a machine learning text analysis algorithm for cleaning and classifying contact centre agent notes-Received Director's Award, January 2014 for going above and beyond in generating actionable insights-Successfully identified the drivers of contact centre demand-Successfully extended for use on other sources of text data including complaints descriptions, LiveChat transcripts in collaboration with IT and Digital departmentsCreated a new framework for describing the… Show more Constructed a machine learning text analysis algorithm for cleaning and classifying contact centre agent notes-Received Director's Award, January 2014 for going above and beyond in generating actionable insights-Successfully identified the drivers of contact centre demand-Successfully extended for use on other sources of text data including complaints descriptions, LiveChat transcripts in collaboration with IT and Digital departmentsCreated a new framework for describing the relative importance of agents, processes and products in repeat calling occurrencesSelected to join one of eight teams in the inaugural Telstra Challenge Cup – a company-wide top-talent hackathon (Team Digital Concierge)-Awarded Best Integration of Partner Technology-Collaborated to build a digital deflection tool for call centres based on real-time predictive modelling-Presented pitch with teammates to a jury of three Executive Directors – was responsible for outlining potential next steps and handling questions from the jury-Concept implemented by Telstra Digital as Smart IVR, August 2014 Show less

 Analysed costs for a range of options to provide new water for irrigation and mining interests across the state. o Used demand scenarios to perform sophisticated cost-benefit analysis for firms and the government.o Performed cash flow modelling to identify an appropriate price for the release of water to the mining industry for use. Worked with engineers and hydrologists to determine modelling scenarios for additional water supply to enterprises across the state and describe… Show more  Analysed costs for a range of options to provide new water for irrigation and mining interests across the state. o Used demand scenarios to perform sophisticated cost-benefit analysis for firms and the government.o Performed cash flow modelling to identify an appropriate price for the release of water to the mining industry for use. Worked with engineers and hydrologists to determine modelling scenarios for additional water supply to enterprises across the state and describe costs of supply.  Prepared socio-economic assessment reports to inform water resource planning throughout Queenslando Reports identified growth and development prospects in water catchments across the state and compared prospects to available supply.o Presented socio-economic assessments to regional stakeholders from government and industry at a community forum in Longreach Constructed farm financial models to identify the effects of increased water availability or altered access charges on the viability of irrigation farming. Organised regional meetings attended by approx. 100 internal and external stakeholders in Toowoomba  Liaised with communities and communicated research results on the impacts of Coal Seam Gas production Show less