Stephen Hale Email & Phone Number

Grand Rapids, Michigan, Us

Grand Rapids, Michigan, Us

Grand Rapids, Michigan, Us

• Supervise, Manage all communication/processes to all internal and external customers• Developed and Implemented customer success “life cycle” • Process engineered several million-dollar production lines in fiscal year 2019• Project Management• Ensure all build documents are in place prior to product production • Prepare, review, and communicate cost analysis reports• Analyze, review quotes, and process purchase orders• Write assembly line work instructions• Coordinate the supply chain planning • Developed complex pricing models • Product Testing• Coordinate and conduct all domestic and international shipping• Developed internal ERP system training manual

• Improved quality of cocktails by introducing a new homemade recipes• Led Staff training, including up-selling and proper service techniques• Oversaw the development of new wine and cocktail menus

Knoxville, Tennessee, Us

• Establishing/writing and implementing employee software training programs.• Managed the installation and implementation of data collection software• Established work flow procedures for contract setup, contract billing, and customer accounts• Implemented cost saving measures for the administration staff to use to reduce the amount of time our technicians had to be on site. • Created a list of questions and solutions customers can take reducing the amount of calls technicians had to go on location to • Created workflow for documents from customer’s signature to digital storage and accessibility• Established/maintained and implemented an equipment delivery schedule• Assisted in scheduling, set up, and delivering of copier machines

• Developed and implemented new cocktails and menu • Developed and Implemented customer retention program• Used expense account to retain bar and seated customers• Developed sales strategy for Craft Beer• Developed selling points for beers local, historic, eco friendly• Trained staff on up-selling beer, wine, and cocktails

Arlington, Virginia, Us

• Command Security Team Leader • Responsiblities Included: • Train and lead a team of four men during combat operations in Iraq • Protect the second highest ranked officer in battalion • Coordinate and communicate mission data to superiors and subordinates • Managed and maintained two combat vehicles and necessary equipment• Managed the Tactical Operations Center in Baghdad, Iraq • Responsibilities Included: • Tracking the movements of 340 soldiers and four companies of assets during combat operations in Iraq • Analyzed and communicated friendly and enemy movements to superiors • Supervised the daily administration and build maintenance projects • Controlled, managed, and maintained a $1,000,000+ in government equipment • Supervised 12 soldiers and managed their daily operations in The United States and Iraq