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Business Owner. My role was to create and develop a new multimedia and online presence in order to support the branches. Responsible for building, developing and implementing SEO and social media strategies from the ground up. This involved:• Increasing numbers and retention through a positive Sales Approach.• To be the Customer Ambassador for all our nurseries.• Creation and ongoing development of new web page.• Creation & ongoing update of multimedia pages such as Facebook & Twitter.• Getting our site higher on the search engine results to increase sales traffic.• Actively researching and testing new approaches to improving search engine rankings.• Selecting search phrases and choosing keywords.• Launching our SEO campaign.• Implementing online search strategies.• Analysing search results via Web Analytics and other specialist software.• Optimising website and landing pages.• External link building with relevant high quality third party websites and directories.• Internal link building within sites.• Resolving technical issues related to our website.• Constant evaluation of keywords.• Monitoring and tracking the performance of SEO campaigns, including site traffic and back links.• On Page and Off Page Optimisation.• Organising research and surveys.• Carrying out competitor research.• Producing regular audits and writing up detailed monthly performance and progress reports.• Writing articles and posting them on relevant blogs, forums and websites.• Design and distribution of sales material for all sectors (full time, crèche, holiday club ect)• Meeting industry bodies in order to maximise our potential.

The purpose of this role is to support the branches, including staff training, coupled with new business assessment of potential clients. As the Key Account Manager I play a larger role in managing the relationship with these entities by ensuring that we meet, indeed exceed, their requirements. This will involve:• Support & manage existing accounts ensuring they receive best client experience constantly.• Implement strategies with portfolio of accounts.• Identify and target new business enquiries and opportunities.• Responsible for meeting agreed sales and profit targets for portfolio account.• Regular forecasting by Account.• Develop promotions and activities to maximise sales performance.• Liaise with Branch Personnel to maximise customer service and performance.• Exposure to Prestigious Accounts, Key clients and working with blue-chip organisations. • The ability to build strong long-lasting relationships with clients.• Tenacious and results driven, with excellent negotiation skills.• Easily adaptable in an ever changing environment, working effectively under pressure. • The ability to think on my feet.• Able to communicate seamlessly upstream / downstream & be highly comfortable meeting regularly with clients.

Business Owner: To be part of a customer focused, multi functional team, responsible for 2 branches:• The profitable management and development of the customer base.• To identify & develop strong business relationships with major customers & industry influencers. • Present and negotiate detailed proposals at all levels within an organisation. • Organise & implement marketing & advertising initiatives, including design of sales literature & advertisements, to build long-term business opportunities with the aim of establishing the company as the market leader.• To build a strong, on line, e commerce, presence on the World Wide Web. • The provision of comprehensive, effective & efficient level of sales and service to a new or existing customer base.• Organise and/or attend separate, relevant business seminars & exhibitions.• Management of exploratory development projects. • Maximize profitability through use of Innovation, Creation & Vision. KEY ACCOUNTABILITIES:1 To agree to an annual business plan for the company in respect of: - Customer development and retention - Service Levels - Margin - Fee Income - Operating Costs - Profitability

To be part of a customer focused, multi functional team, responsible for:• Managing and developing business relationships to ensure the dealerships realise their full profit potential through the effective use of sales and account management.• Identifying and acquiring new profitable business from target accounts.• Controlling all aspects of the dealer relationship to include retail terms and Finance & Insurance development, wholesale and stocking issues and credit reviews.• Providing Excellent Customer Service.• Managing the Customer Relationship.• Delivering Business Results.• Influencing, Self Motivation, Team Working.

To develop new innovative ways to increase sales in a busy call centre team environment, responsibility for:• Organisation and implementation of marketing and advertising initiatives, including design of sales literature and advertisements, to build long-term business opportunities with the aim of establishing the company as the market leader. • The provision of comprehensive, effective and efficient level of sales and service to a new & existing customer base.• Company representation to major blue chip organisations.• The management and implementation of operations strategy. • The profitable management and development of the customer base (set up and organisation of an e-based travel club – customer base management for repeat business – web site development on line links and affiliate links, business to business sales and retail etc.

Part of the management team of this busy debt recovery and investigation organisation, responsible for:• The profitable management and development of the customer base.• To identify and develop strong business relationships with major customers and industry influencers. • Present and negotiate detailed proposals at all levels within an organisation.

• To promote an extensive range of financial packages, (Personal loan, Secured & Hire Purchase) which were tailored to the individual and backed by a first class after sales service.• Maintaining existing, and developing new customer accounts, within the personal and retail finance industry.• The recruitment, training and development of new members of staff.• To be aware of branch and company targets and to react accordingly.• Debt recovery control, including County Court collection with responsibility of attending court to present cases.• Utilisation of an on-line collection system, including completion of tracing services.• Continual liaison with senior management and head office in order to compile reports on specific cases.

Ensure policies were completed for brokers to obtain full cover from Lloyd’s syndicates. Working initially for the Overseas Non Marine division then assisted in the setting up and running of the Special Risks Division, reporting to the General Manager.