Hired as Customer Service Representative and promoted to Team Lead Manager for 25 team members within 11 offices locations. Involved in interviewing and hiring of new employees. Process and execute payroll, attendance and PTO, arranging coverage as needed. Supervise, mentor and train new team members. Contact customers in response to their inquiries and follow up with appropriate actions. Ensure compliance with company's policies and procedures. Prepare and manage daily, weekly and monthly reports. Verify patient insurance eligibility and authorization requirements. Interpret doctor's products and diagnosis into medical codes. Process claims for billing. Contact and collect payments from patients, resolving discrepancies as they arise.

Managed and audited employee production work, levels and schedules. Reviewed all claims for accuracy. Trained team in all aspects of work, including Macees Software Program. Created and distributed weekly inventory reports for 5 insurance companies, served as primary contact for clients as well as provider offices.