Support Manager
Current• Scaling and managing the day-to-day activities of our customer support team• Train and lead our customer support team• Lead webinars for going over various features of our services and train media sellers and managers on how to utilize our tools• Help our media partners client’s setup Google Analytics on the back end of their website such as WordPress, wix, GoDaddy, Squarespace etc. • Take ownership of client and issues and find solutions• Be an advocate for our customers to improve the product. Gather feedback to identify trends and lessons in order to improve products and services• Drive platform adoption