Entered orders to establish TDM facilities and SIP trunk groups for existing customers using Excel spreadsheets, other potential resources and internal reporting. Worked directly with customers to ensure existing migration information was current and/or if their needs had changed.

Interface daily with transport equipment(T1 through OC192) from multiple vendors (Tellabs, Fujitsu, Alcatel, Cisco, Adtran, and Nortel) via TL1 language and various vendor GUIs.Access and navigate multiple database and ticketing systems on daily basis (TIRKS, WFA, NMA, GRETA, AOTS, THIS & EFIS)Proficient with WFA/DO and WFA/DI ticketing system..Maintained redundant SONET systems to insure full duplex state.As Lead Technician, prioritized and delegated work and responsibilities in lieu of management during off hours, holiday, or weekend hours.Responsible for isolating trouble for Bulk and 911 outages including repair and restoral..Coordinated repair efforts with customers, CLEC technicians, and Central Office technicians.Provisioned, maintained, and repaired Central Office equipment.Lead restoral efforts of network elements and facilities while working with internal and external customers, all levels of management, field technicians and technical support.First level Tech Support for SONET outages, FCC simplex issues, and power maintenance resolution for field technicians and Network Operations Center.Resolved database discrepancies for circuit path records

Installed, maintained and repaired electronic slot machines.Installed and repaired casino's data tracking system.Installed and maintained casino's lighting and signage.

Repaired single phase and three phase(208/240/480VAC) industrial battery chargers down to component level.Installed and repaired electronic controls for both chargers and electric forklift trucks.Tested maintained and repaired industrial batteries.