Stephen Harris Email & Phone Number

Clearwater, Fl, Us

Remote

In this field, I engage closely with sales, marketing, IT, development, and project management teams, leveraging shared expertise to assist in all managed application integrations within SFDC. (Gong, Clari, Anaplan, Impartner) and increase business process improvements. In addition I Utilize Agile Methodology for Salesforce enhancement requests by creating Jira tickets, interfacing with business analysts and the development team and providing precise documentation of issues, root cause, and technical solutions among the tickets; subsequently perform testing in QA environment, ascertaining that all requests are accomplished promptly. I showcase proven expertise in troubleshooting, diagnosing, and resolving Salesforce system issues as required while performing the configuration of new users, profiles, permission sets, and roles to apply and determine accurate Salesforce users’ activities.With my competencies, I conduct in-depth system analysis while using Salesforce Reports, Dashboards, Excel VLOOKUPs, and Pivot Tables to compare data between CRM and externally supported applications employing findings to execute troubleshooting activities for a vast array of data quality problems. Furthermore, I facilitate hands-on SFDC training for the Regional Operations and Sales team, as well as helping with advanced system support for third-party applications. Finally, I generate effective Salesforce Sharing Rules, mass data uploads using Demand Tools, grant and revoke permissions sets and assist in creating Page layouts and Fields to grant users access to supplementary objects and records as needed for Business Requests. Key Highlight: Supported the UAT and Development phases of a significant Lift and Shift Project for a Salesforce organization with over 1300 sales users; Providing testing as a subject matter expert as well as creating Jira tickets to determine and resolve bugs in collaboration with developers, architects and product owners.

Nashville, Tennessee, United States

During my tenure, I formulated and set up service contracts, addendums, extensions, and re-negotiations to assist in the sales renewal process flow. I also participated in a 10-person UAT migration Salesforce project alongside project managers and quoting subject matter experts. Apart from that, I structured comprehensive Salesforce matrix reports in custom objects to aid in analyzing continuously shifting business needs. I also performed a QA review of service contract renewals to ensure compliance with terms, conditions, and approvals. Moreover, I communicated with other teams to devise solutions that would help streamline business needs in a dynamic market while coordinating with the Director of Finance and Service Solutions Leader to standardize contract practices and policies. I also assisted service solution managers in generating custom quotes for service contract warranties and point-of-sale agreements.

In this role, I provided quoting sales and service support to 20+ commercial account managers and solution specialists, helping configure complex quote scenarios and conducting high-quality audits to identify gaps and meet industry compliance standards. I also collaborated with cross-functional teams to ensure sales orders were processed within the established regulatory standards. Further, I operated an email account for the Midwest Territory, supporting internal business units and utilizing a daily management board to record and monitor plans for continuous improvements in the end-to-end quoting process.

Greater Nashville Area, Tn

In this position, I developed contracts for 30+ customer accounts looking to book large convention transportation, generating $500K+ in sales. I also managed contract process-related activities such as editing to accommodate customer needs, coordinating signatures for bookings, and producing contracts for large convention clientele looking to book sizable transportation for big groups. Besides that, I crafted proposals, translating them into a PowerPoint presentation to assist the team in acquiring new business groups. I also maintained a departmental group business sales tracker in Excel to organize group transportation for corporate data analysis.