Stephen Hart Email & Phone Number

Ireland

Ireland

Dublin, County Dublin, Ireland

Renewals Manager is responsible for overseeing and managing the process of renewingcontracts and agreements with existing customers or clients.. Contract Renewals: Managing the timely renewal of contracts and agreements with customers, ensuring all necessary documentation is in place, negotiating terms if needed, and maintaining good relationships with clients during the renewal process.. Pricing Updates: Implement pricing strategies for products or services, considering market conditions, competition, and customer needs to optimize revenue and profitability.. Pricing Analysis: Working with the Business owner for Pricing, conduct pricing analysis and market research to assess the effectiveness of pricing strategies, making adjustments as necessary to remain competitive and maximize revenue.. Customer Retention: Collaborating with sales and customer service teams to ensure high customer retention rates by offering competitive renewal options, addressing customer concerns, and providing exceptional customer service.. Revenue Forecasting: Working with finance and sales teams to forecast and analyze revenue projections based on contract renewals and pricing strategies.. Contract Negotiations: Engaging in negotiations with customers to secure contract renewals while ensuring customer satisfaction.. Cross-Functional Collaboration: Collaborating with various departments such as sales, marketing, finance, and product management to align renewal and pricing strategies with overall business objectives.. Reporting and Analytics: Generating reports and providing insights on renewal rates, pricing performance, and customer trends to the management team.. Contract Compliance: Ensuring that contracts and agreements comply withrelevant laws, regulations, and internal policies.

Dublin, Ireland

• Managing support teams • Implement and utilize best practices to maintain and improve processing equipment and services • Working with Sales and Finance, driving required support from other departments' to ensure high service• Annalise tickets identifying chargeable opportunities . Managing service department P&L• Responsible for Schedule engineers service calls and PM checks• Reviewing Customer complaints• Scheduling service installs• Ensuring support team compile the SLA Policy’s.ie response times ect• Reviewing weekly SLA breaches with teams• Responsible for signing off on handover information for installations• Setting up SLA policy across TDS• Reviewing on weekly SLA breaches with team Working on service related ARR quarries

Dublin, County Dublin, Ireland

Service Software/Hardware • Managing support teams • Implement and utilize best practices to maintain and improve processing equipment and services• Working close to Sales and Finance to ensure high service• Annalise tickets identifying chargeable opportunities • PM service installs• Annalise customer complaints• Control of handover information from Sales and projects• Creating quotes for all service replacements• Chasing PO’s and invoicing• Handling chargeable Service • Creating Service reports • Finding and scheduling sub-contractors for Ireland and UK

Dublin, County Dublin, Ireland

Hardware Service and Maintenance • Managing support teams • Implement and utilize best practices to maintain and improve processing equipment and services• Working close to Sales and Finance to ensure high service• Annalise tickets identifying chargeable opportunities • PM service installs• Annalise customer complaints• Control of handover information from Sales and projects• Creating quotes for all service replacements• Chasing PO’s and invoicing• Handling chargeable Service • Creating Service reports • Finding and scheduling sub-contractors for Ireland and UK• Managing Maintenance register and update quarter reports on Targets • Planning and scheduling up health checks on high level sites • Organization and coordination documents and requirements for site visits • Organization and Production of all relevant documentation for Preventive Maintenance Checks• Creating ticket for Corino dumps and creating reports for engineers when required• Issuing Preventive Maintenance reports to customers and internally to sales.• Creating quotes for replacement equipment through Preventive Maintenance Checks• Working with Field Motion Application • Reviewing and chasing PO’s • Setting SLA contracts

Dublin, Ireland

• Develop maintenance procedures and ensure implementation• Responsible of reviewing and chasing PO’s on chargeable service calls, Driving additional revenue • Lead a team of Engineers to deliver operational excellence working towards continuous improvement• For filling Hardware support contracts on PM • Responsible for presenting Customers quarterly reviews • Working to improve processes in place to hit targets quicker

Dublin, Ireland

- install and manage of all large scale projects within Ireland &UK- commissioning- Service and Maintenance- surveys- site meetings

Dublin, Ireland

- install of all large scale projects within Ireland- commissioning- pro active service and Maintenance within Ireland

Education record

Education record