Stephen Hassard Phd Email & Phone Number

Mountain View, CA, US

Leading a team of kick-butt researchers on the High-Touch Support team. We work on internal tools that help our customer support agents across Google. Since you're here I'll let you in on a little secret: hire a team of people who are better than you are.

Mountain View, CA, US

Dec 2019 to Apr 2021 - Scaled Support: 'But The Google is broken'! Don't worry buddy, I got your back. Aug 2018 to Dec 2019 - YouTube Premium: At YouTube I made it easier to find your YouTube white whale. You know that video you loved but have never been able to find again. Well, you can just call me Captain Ahab.

Dublin, Dublin 8, IE

Lawrence, KS, US

• At the University of Kansas I am teaching the Advanced Human Factors in Interaction Design course for the School of Architecture, Design & Planning. This is a graduate level course for students coming primarily from.
• Anthropometry and Workspace Design – using anthropometric data to build morecomfortable devices and workspaces.
• Attention, Memory, Mental Models & Human Error – covers how an understanding ofthe fundamental cognitive processes can impact design.
• Perceptual systems – by understanding the biological and cognitive systems involved inperception to inform design decisions.

• My research group focuses on taking user-centered design principles and applying them to the area of business development. We aim to help small companies, and not-for-profit agencies, identify and over-come a range of.
• New Media Manitoba, On-Screen Manitoba, and ICTAM secure $7.5 million in government funding.
• Helped over twenty small businesses generate over $8 million in new revenue by organizing trade missions, using business intelligence to better understand market dynamics, and addressing inefficiencies within their.

Olathe, KS, US

• I work with the Automotive OEM team at Garmin. My work is focused on making automotive electronics as safe and fun as possible to use while driving. What does the mean for you? Imagine you are driving down Main Street.
• Established the Garmin Driver Distraction Lab where we use a combination of eye-tracking technology and a state-of-the-art driver simulator to test early design prototypes against government guidelines for driver.
• Responsible for the summative and evaluative user research that goes on within the AutoOEM segment of Garmin
• Train new UX designers in usability testing using an agile-based research protocol that I developed.
• Use a combination of small-scale user studies and Axure prototypes to rapidly iterate design solutions for the K2 infotainment system.
• Am a patent holder on the Garmin Lenexa system as well as some of our work on the K2 system being nominated for best in show in 2013.

Winnipeg, MB, CA

• I was responsible for the Human Factors courses as well as the Research Methods component of the Psychology Department. In my two years I taught a diverse range of students the basics of Human-Computer Interaction.
• Advanced Studies in Human-Computer Interaction – how to design and run basic summative and evaluate usability studies.
• Introduction to Cognitive Psychology – the basic founding principles of HCI such as mental models, schemas, and perceptual constraints.
• Introduction to Statistics – how to use parametric statistics to draw valid data-driven conclusions from user studies.
• Introduction to Research Methods – using different quantitative and qualitative research methods to answer a range of design questions.

Solicited, edited, and reviewed submissions for the My PhD section of a prominent magazine within the British HCI community.

London, Greater London, GB

As lab manager I worked with students, researchers, and companies to execute 30+ extensive user studies annually. I was responsible for liaising with external clients, such as Sony and Lexisnexis, to determine how best our lab could help them. Once goals and business needs were established with each client I conducted the study while mentoring students.

Winnipeg, MB, CA

Provided statistical support for several neuroimaging research projects involving the role of the amygdala in schizophrenics and individual who suffer from social phobia. Other responsibilities included programming in AFNi ( a Unix based fMRI package) and maintenance of several Linux machines.

Montreal, Quebec, CA

• My primary responsibilities were as lead technical support for the Winnipeg office in national marketing firm which covered the following tasks:
• Maintenance of several servers as well as 40 client machines.
• Coding over 50 programs that ran the regional call centre
• Statistical analysis and preparation of 100+ report under extreme time pressures.

• Was involved in all phases in the system development life cycle of a custom AutoCAD library management tool for a prominent local engineering firm. Key responsibilities included:
• Gathered user requirements to model the existing physical system as well as the user model of that system
• Design of over 20 different interfaces using different fidelity mock-ups to communicate my design ideas
• Wrote and edited all system documentation including a user manual and six different technical reports

Winnipeg, MB, CA

Provided statistical analyses, as well as manuscript preparation, for several research projects covering a range of topics such as: Anxiety disorders, Epidemiology and Neuro-imaging.

Phd, Human Computer Interaction

B.A. (Hons), Psychology

B.Sc, Applied Computer Science

B.A., Administrative Studies