Stephen Hawkes Email & Phone Number

Dubai, United Arab Emirates

• Manage and oversee the team of independent contract and school Bus Drivers and Bus Attendants, ensuring correct service standards and protocols are adhered to.• Ensure child protection, safety and welfare is the highest priority of all bus service employees through diligent procedure management and attentive supervision of staff and students.• Comply with strict KHDA guidelines for Covid-19 protocols including sanitization, social distancing and PPE.• Liaise with Bus Drivers on any issues relating to the repair and maintenance of buses and manage accordingly.• Follow up all complaints (time delays, student behaviour, etc.) using correct policy procedures such as CCTV footage, parent liaison, incident reports, providing appropriate resolution as required.

Dubai, United Arab Emirates

• Provide leadership to other Teaching Assistants and assist with training, development and mentoring in the classroom.• Plan, organise and deliver classroom activities for primary year students in collaboration with the Class Teacher.• Prepare resources and teaching aids in readiness for daily subject teaching and in line with KHDA Covid-19 rules.• Provide classroom assistance to students, with a particular focus on students who require additional support with learning, pastoral care and classroom transitioning.• Communicate with parents, guardians and carers to discuss any incidents or areas of concern as well as provide general feedback on student activities as necessary.• Attend staff meetings and contribute to knowledge sharing and discussion concerning current and future planning and action relating to school events, classroom activities and student welfare.

Dubai, United Arab Emirates

• Manage and coordinate the After School Club, a crèche and care program for students awaiting later collection.• Arrange various age-appropriate and short-period activities in the sports hall and designated rooms including computer-based programs, homework periods and sports games.• Coordinate student collection times with arriving parents and bus timetables, ensuring students depart safely and are collected by the correct person.• Oversee Club Assistants and manage any issues and concerns appropriately and per the school code of conduct.

Dubai, United Arab Emirates

• Gulf Star Sports provide after-school and holiday camps for children and teenagers across the UAE.• Lead a team of Camp Ambassadors to facilitate holiday camp activities and provide a safe and engaging environment to all staff and camp attendees.• Communicate with parents to discuss children’s camp experiences and advise on daily events and requirements.

Dubai, United Arab Emirates

• After relocating to the UAE with family, was offered a management position with full responsibility for the distribution and driving schedules.• Managed the day-to-day route and delivery schedules of up to 200 drivers responsible for temperature-controlled transportation of goods across all Emirates of the UAE.• Coordinated over 400 warehouse and transport assistance workers to pick and pack frozen and chilled food items ready for delivery within tight timeframes and under strict temperature and food safety controls.• Educated employees on correct procedures for manual handling, reporting and health and safety matters to reduce accidents and incidents within the team.• Took responsibility for any customer complaints relating to delivery scheduling or product issues and investigated and managed accordingly.

London, England, United Kingdom

• Managed a team of warehouse and transport employees to receive, coordinate and distribute goods efficiently and within specified time schedules to customers across Greater London and Southern England.• Provided supervision, direction, training and guidance to over 150 drivers and 180 warehouse employees working across 24-hour shift rotas in line with multidrop scheduling timetables.• Managed day-to-day issues including staff absences, worksite incidents and operational setbacks.• Liaised with a range of both large corporate wholesale suppliers and small family-owned businesses, receiving goods and ensuring timely delivery to food service and catering clients including restaurants, hotels, hospitals and schools.• Ensured team members were up to date and compliant with correct health and safety requirements including personal protective equipment, manual handling procedures and other protection standards.