Stephen Head Email & Phone Number

California, United States

Nashville, Tn, Us

Chicago, Illinois, Us

San Jose, California, Us

Oakland, California, Us

Responsible for maintaining integrity of data for business conducted on Netsuite ERP. Customize access and security for +350 users both internally and externally. Build, test and bring to production customized solutions to meet executive needs and automate business processes. Manage relationship with vendors and partners to ensure optimal working conditions. Project Lead for migration of newly acquired subsidiary's customer accounts, vendors, and open transactions.Key accomplishments:• ERP subject matter expert for VP of Finance, Accounting, and IT departments.• Supported Accounting, Sales, and Marketing Departments consisting of +350 user to ensure accurate Financial records, COGS and Fixed Assets• Partnered with Executive leadership for process improvement, KPIs and automation of manual tasks via scripts and workflows. Improvements saved the work of 2 resources and gave exposure to key information for decision-making process.• Primary contact for NetSuite support & customization requests (Fields, Forms, Searches, Reports, KPI’s)• Facilitated and Managed the complete NetSuite- related Integration Projects (SalesForce, Concur, Blackline, Bill.com, and Host Analytics) with Mulesoft team.• Resolve system issues, administer user accounts and permissions, and provide NetSuite training and support to all users located at Headquarters as well as 5 other Subsidiaries• Understand Business requirements and work closely with the development team with excellent communication• Analyze the need for improved business processes through NETSUITE and third party enhancements including NETSUITE SuiteApps and add-ons

Hayward, Ca, Us

Responsible for implementing NetSuite and advising business stakeholders on ways to make processes more efficient and employees more productive. Primary point of contact for Quote-to-Cash (Q2C), Procure-to-Pay (P2P), and Product life cycles (PLC), and Inventory Management providing internal/external ongoing support.Key accomplishments:• Experienced with all aspects of NetSuite administration, to include creating/modifying custom roles to enforce security. • Extensive hands-on expertise with creating and troubleshooting custom reports, saved searches, and dashboards. • Ability to lead EDI integrations(True Commerce) between trading partners, third party logistics partners, and outsourced customer support centers with NetSuite and other systems. • Proven ability to gather requirements and create project plans from the many diverse players (Finance, Operations, Sales, Marketing and Engineering) and deliver an optimal solution meeting all of their business needs. • Developed, tested and deployed customizations (fields, controlled views, and new tables), and new functionality based on evolving business needs. • Keeping abreast of new NetSuite features and functionality, and providing recommendations for process improvements to upper management and cross-functional team members. • Created requirements and data mapping for NetSuite to integrate with WMS (SCALE). • Created/Implemented BRD, FRD’s and lead efforts new NetSuite functionality.

San Jose, California, Us

Responsible for review computers and computer systems used by a company and advise business stakeholders on ways to make processes more efficient and employees more productive. Primary point of contact for Quote-to-Cash (Q2C), Procure-to-Pay (P2P), and Product life cycles (PLC), and Inventory Management providing internal/external ongoing support.Key accomplishments:• Experienced with all aspects of NetSuite administration, to include creating/modifying custom roles to enforce security.• Extensive hands-on expertise with creating and troubleshooting custom reports, and dashboards.• Ability to lead EDI integration's between trading partners, third party logistics partners, and outsourced customer support centers with NetSuite and other systems.• Proven ability to gather requirements and create project plans from the many diverse players (Finance, Operations, Sales, Marketing and Engineering) and deliver an optimal solution meeting all of their business needs.• Developed, tested and deployed customization's (fields, controlled views, and new tables), and new functionality based on evolving business needs• Ensure business and functional requirements are properly configured in NetSuite and other IT financial enterprise applications (Adaptive). • Keeping abreast of new NetSuite features and functionality, and providing recommendations for process improvements to upper management and cross-functional team members.

Palo Alto, Ca, Us

Promoted to from Database Administrator to Business Operations Mgr. to fulfill a Business function in an effort to help the Upgrade product line increase revenue. Created solutions in areas of product upgrades, sales reporting, inventory, and distribution that led to system improvements and streamlined processes. Managed projects and served as the primary liaison between IT and Business requirements to ensure clarity of goals, quality, and adherence to deadlines. Key accomplishments:• Developed data metrics to determine inefficiencies and areas of improvement for the Business• Appointed Cross-functional Team Leader of MM (Material Management) SAP upgrade to include SD, and PP modules.• Implemented Business Intelligence (BI) revenue forecast changes to reduce efforts by 50%.• Successfully implemented data research processes from multiple sources using Excel pivot tables, pivot charts, and macros.• Initiated cross-functional usability testing of proposed designs and new product introduction.• Created SQL statements to extract data from production ERP system (SAP) to create reports and analysis.• Implemented process improvement change to reduce finished goods inventory by 65% over a 2 year period.

Randolph Afb, Tx, Us

Maintained and Installed DOD government servers, computers, printers, cables and other equipment. Managed base wide application patches, data backup, security changes, and network configuration. Key accomplishments:• Led efforts to respond to all client helpdesk ticket request for technical support by phone, email, and inter-office chat service. • Organized monthly training sessions for new members (10-12 users)• Implemented monthly organizational units Administrators (Super User) forum and training• Installed/Maintained File & Print servers (Dell) to include all Administrator functions• Awarded the Air Force Achievement Medal in 2006

Promoted from System Administrator to Database Administrator to fulfill a broader IT/Business function to manage the ERP implementation (BHR) and maintain database integrity. Accountable for Database production and test servers as well as ODBC connectivity. I managed Performance Monitoring, CPU and Disk space, and resolve any network challenges. My knowledge of the database and ability to work well with others enabled me to become the first point of contact with any database or network issues. Resolved problems, programmed functions, created system backups, and installed new features and components related to desktop and network functionality. Key accomplishments:• Created and implemented an emergency database recovery plan to include multiple backups run throughout the day as well as off-line storage• Designed and maintained Crystal Reports and MySQL from within ERP statistical data for the Executive Management team(s)• Maintained Unix Shell scripting to supporting ERP reports for end users• Managed all client network and desktop support including routers, switches, load balancers, and wireless networking equipment. The Network consisted of 24 servers (Dell (Windows) and Unix (Sun Microsystems), 600+ users, and 800 desktops and laptops (Dell (Windows XP))

Master'S Degree, Management Information Systems And Services

Bachelor'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree, Information Technology

Education record

General Studies