Stephen Hendrix Email & Phone Number

Remote

Responsibilities:- Determining system efficiency and functionality by liaising with internal departments and end-users.- Integrating new systems, programs, and applications with business operations and services.- Analyzing and improving the performance of web-based customer portals and support services.- Ensuring end-user proficiency with new systems, programs, and applications across departments.- Ensuring that computer hardware remains compatible with system enhancements and updates.- Building software integrations between many different technologies, including: - Cloud Services (Azure, AWS, etc) - Database systems (SQL, MySQL, Access, etc) - API (REST, SOAP, etc) - ETL (Pentaho, Azure Data Factory) - Scripting (PowerShell, Batch) - Software Programming (Java, C#, Python) - Third-Party Apps (Pentaho, Zapier, etc)

Remote

[Note: Cyrious Software was purchased by and merged with CoreBridge Software in Aug 2019]Handle all top tier escalated issues until a resolution is found and the customer is satisfied.Collaborate with cross-functional teams providing feedback on enhancements and solutions needed.Responsible for designing and submitting program enhancements and solutions using JIRA.Create and manage custom solutions to expand the software’s features using MS SQL and PowerShell.Manage cloud published software packages on MS Azure Servers using Active Directory and RDWeb.

Managing Technical and Customer Support Agents and support center operations.Ensure that support agents handle each support request promptly and accurately.Established process guidelines for program enhancements and support documentation.Accurately report departmental production to upper management.

Training and Support ManagerManaged Technical and Customer Support Agents and support center operations. Ensured support agents handled each support request promptly and accurately. Oversaw training operations for new clients ensuring rapid implementation and utilization of products sold. Responsible for designing and developing program enhancements while collaborating with the development team. Established process guidelines for program enhancements and support documentation. Reported departmental production to upper management.Proficient user of MS Office 2003 and 2007, Sharepoint, SQL 2005 and 2008, Visual FoxPro, Calyx Point, Encompass, DocMagic, LSSI Docs, IDS Docs, Guardian Docs.

Flower Mound, Tx

Processed retail mortgage loans for closing. Assist Top Producer with marketing and promotions. Responsible for “on time” closings and 100% customer satisfaction.

Bedford, Tx

Audited incoming loan files for quality. Provided feedback and coaching to loan officers and managers. Developed and maintained MS Access database and trending tools for quality measurement.

Bedford, Tx

Held the following positions:- Online Banking Customer and Technical Support.- Mortgage Closer / Funder.- Quality Assurance Analyst.- Work Director (Mortgage Fulfillment Operations)

Dispatched ambulances and helicopters to emergencies in all areas of Louisiana for the largest privately owned ambulance service in the USA.