• Manage daily client requirements, including overseeing creative briefs, print production, inventory control, logistics, fulfillment, and reporting.• Cultivate and maintain strong relationships with stakeholders.• Ensure accuracy of online platforms.• Communicate daily with key stakeholders to update them on client needs, job specifications, production status, and deadlines.• Prepare detailed print specifications in high-level spreadsheets and upload them into an online proofing system.• Update and maintain the online ordering system.• Promptly troubleshoot and resolve issues.• Continuously improve and implement new processes to enhance efficiency.• Maintain up-to-date records of all print order activities in the Management Information System (PRISM).Achievements• Streamlined stock delivery processes to the warehouse, reducing rejected stock and ensuring consistent version control.• Collaborated with IT to develop an automated program for generating stock codes and job bags, significantly reducing administrative processes and time.

• Managed the submission of quotes to Estimating for new work and job reworks.• Prepared work tickets to register jobs in the management information system and facilitate order processing.• Coordinated with account managers and clients to ensure accurate job specifications for production.• Liaised with print contractors to ensure timely completion and quality of work.• Resolved technical issues, manage cost variations, and ensure adherence to delivery schedules and quality standards.• Collaborated with management and team members to identify and implement process improvements.• Processed sales orders via the ePod ordering system for Department of Education and Communities (DEC).• Monitored and maintained stock levels, facilitating reordering for DEC and TAFE.• Managed off-site procurement at DEC for six months, overseeing print materials including school magazines, posters, student diaries, calendars, business cards, annual reports, and envelopes.Achievements• Implemented a streamlined process for DEC business card updates, reducing paperwork and production time by 10 hours weekly while simplifying procedures for clients and suppliers.• Developed and managed a new artwork and production monitoring system, integrating job numbers that enhanced tracking efficiency and minimized search time for projects.• Created a comprehensive pricelist for branded DEC warehoused items, distributed to public schools, reducing call volumes to the call centre.• Achieved recognition for optimizing workflow processes and improving operational efficiencies.• Successfully coordinated complex print projects for DEC, ensuring timely delivery and client satisfaction.• Received commendations for exceptional project management skills and customer service