Responsible for building and deepening a book of business consisting of Commercial, Small Business and Consumer customers. Single point of contact for high net worth clients for all of their banking needs including deposits, lending and treasury management. Selected to be part of PPP team that processed over $300 million in SBA PPP loans in 2020.

Responsible for proactively sourcing new business customers as well as maintaining, deepening and servicing a book of business consisting of over 400 existing customers.Coached staff of 7 branches to develop the ability how to recognize opportunities and make sales to business customers.

Responsible for acquiring and retaining existing relationships with businesses with annual sales sizes between 1MM and 20MM with all of their banking needs(Deposits, Lending, Treasury management services).

Sourced and serviced both business and personal relationships for the bank.Partnered with Citi@Work to make presentations on banking and finance to the local community.

Directly responsible for leading a large multi-positioned staff staff in the planning, executing and monitoring of VIP events to ensure the highest level of customer satisfaction and efficiency.Manager on duty - Personally responsible for all aspects of a 220 room hotel on a nightly basis including planning, operational excellence, guest satisfaction, complaint/emergency response and maintaining corporate standards