Stephen Hollis Email and Phone Number

-Primary point of contact and engineer for complex disaster recovery events-Technical writing of public and internal documentation, including technical resources on ZFS-Identification, analysis, and documentation of hardware and software bugs/problems-Security SME, incident commander for security incidents-Named "Support Person of the Year" in 2020

-Support on-premise Linux backup appliances and cloud replication & failover targets-Advanced troubleshooting of software and hardware issues-Go-to technician for customer escalations-Strong understanding of virtualization, cloud computing, ZFS file systems, and Linux command line-Named "Support Person of the Year" in 2019

-Managed service provider supporting a wide range of IT infrastructure, networks, servers, and systems-Cisco networking, Sonicwall and Fortinet firewalls, site-to-site and remote access VPNs-ConnectWise Manage, Continuum RMM, Zoho Desk+Assist, Araknis Networks, MSP-oriented products

-Diagnose and resolve or escalate systems issues with high-speed internet service-Manage and troubleshoot connectivity on routers with Cisco Prime-Support VOIP telephony in proprietary software and Empirix Service Assurance

-Broad scope of tech support in a large institutional/enterprise environment-Cisco networks, Active Directory, Hyper-V, Windows Server/desktop, networked A/V equipment

Serviced and repaired computers and related technology. Facilitated customer understanding of technology in sales of computers and technology services. Assisted in mentoring employees in customer service and sales practices. Filled various other roles in the store while performing my primary duties to supplement understaffing problems.

Taught underprivileged youth fundamentals of computer hardware, software, and operation. Proctored IC3 certification exam.

Deployment and servicing of computers and high-tech classroom equipment. Audio-visual support for conference center events.