A highly motivated and focused individual that changed career into the IT industry, following 18 years in the retail sector which contributes to my outstanding customer service and communication skills. I am hardworking and strive to do my best at all times and eager to learn new skills to advance my career. A level head and rational approach to problem solving leads to reliability and fast solutions. I also have excellent organisational skills and work well on my own or as part of a team.Core skillsIT Service Desk:Active Directory AdministrationOffice 365/Exchange AdministrationTeams phone system building/configurationTeams Administration Intune/AutopilotRemote Desktop SupportSharePoint AdministrationSophos Device ManagementSoftware/Hardware issues and installationCustomer communicationTime managementProblem SolvingService Now Ticket ManagementServer Updates/PatchingAdditional information CCNA level 1 and 2 certified. Competed at the world skills competition as a network systems administrator and also as a network infrastructure technician. I also volunteered with NVT group in preparation for the Glasgow 2018 European championships to provide telecommunication services, internet access and network integration to various venues.