Managing a team of people giving great customer service within a building environment and specialise in kitchen and bathroom sales. Increase profit controlling costs and developing a team to be self managed and perform at their best

Control, warehouse receiving for a multi million pound business and all stock management controls, shrinkage and audit responsibilities

Responsible for managing the day-to-day operations of a busy and profitable DIY store as well as demonstrating and delivering a customer service environment by creating a truly customer driven operationRecruiting staff members for the store through detailed interviewing techniques plus creating individual personal development plans with SMART goals and conducting regular appraisals/reviewsEnsuring the store is kept up-to-date with information through detailed communication resulting in… Show more Responsible for managing the day-to-day operations of a busy and profitable DIY store as well as demonstrating and delivering a customer service environment by creating a truly customer driven operationRecruiting staff members for the store through detailed interviewing techniques plus creating individual personal development plans with SMART goals and conducting regular appraisals/reviewsEnsuring the store is kept up-to-date with information through detailed communication resulting in team work and ownership by each staff memberUpdating store succession plan continually ensuring skills are maximised and staff members are motivatedFacilitating in store meetings whilst monitoring the store KPI's and Key Results Areas as well as delegating responsibility for Profit and Loss headings ensuring tight control and all forms of expenses are within budgetDeveloping strategy to maximise sales and minimise costs by carefully evaluating past performance history data plus creating business plans to maximise current sales trends and opportunitiesManaging store openings and refits plus liaising with store planning offering improved merchandising standards and product adjacenciesDriving excellent controls through stock management and inventory controls as well as maximising sales opportunities and maintaining market share through change management Key Achievements:Successfully won Regional Store of the Year in 2009 and store trading has increased on previous years sales by 3% for the first part of 2010 with a current store profit increasing by 115% from previous yearActed as a store of learning for 2 newly appointed General Store Manager's and have assisted personal department in performing personnel management investigations Show less

Responsible for managing the day-to-day operations of 2 thirty eight thousand square foot busy DIY stores as well as demonstrating and delivering a customer service environment by creating a truly customer driven operation with annual turnover of 6 million pounds.Recruiting staff members for the store through detailed interviewing techniques plus creating individual personal development plans with SMART goals and conducting regular appraisals/reviewsEnsuring the store is kept up-to-date… Show more Responsible for managing the day-to-day operations of 2 thirty eight thousand square foot busy DIY stores as well as demonstrating and delivering a customer service environment by creating a truly customer driven operation with annual turnover of 6 million pounds.Recruiting staff members for the store through detailed interviewing techniques plus creating individual personal development plans with SMART goals and conducting regular appraisals/reviewsEnsuring the store is kept up-to-date with information through detailed communication resulting in team work and ownership by each staff memberUpdating store succession plan continually ensuring skills are maximised and staff members are motivatedFacilitating in store meetings whilst monitoring the store KPI's and Key Results Areas as well as delegating responsibility for Profit and Loss headings ensuring tight controls and all forms of expenses are under budget by 5%Developing strategy to maximise sales and minimise costs by carefully evaluating past performance history data plus creating business plans to maximise current sales trends and opportunitiesConducting in store audit checks regularly to maximise sales and minimise shrinkage as well as working offsite conducting audit and shrinkage control checksDriving excellent controls through stock management and inventory controls as well as maximising sales opportunities and maintaining market share through change management Managed a Petworld and Craftworld store with 40 plus colleaguesConducted inter store investigations and personnel managementTook lead role in stock take audit result to monitor shrinkage between 0.75 and 1 percentage of sales Show less

Responsible for coordinating the implementation of new ranges into 120 stores and to maximize sales potential through Easter peak trading whilst communicating to all levels within the head office functionEnsuring time is managed effectively throughout the project as well as conducting various branch visits across Northern England and ScotlandConducting various other duties such as Health and Safety implications, store planning and merchandising, selling opportunities, taking conference… Show more Responsible for coordinating the implementation of new ranges into 120 stores and to maximize sales potential through Easter peak trading whilst communicating to all levels within the head office functionEnsuring time is managed effectively throughout the project as well as conducting various branch visits across Northern England and ScotlandConducting various other duties such as Health and Safety implications, store planning and merchandising, selling opportunities, taking conference call, managing all forms of cost controls and profit and loss accounting Show less

Responsible for the managing day-to-day activities plus coordinating sales of electrical good through showroom environment and assisting in selling of insurance and other premium servicesDeveloping store team through appraisals and training as well as adhering to all forms of legislation regarding selling of highly perishable produce Delivering excellent customer service and creating system of high stock turn through well controlled stock management Managing new store openings and… Show more Responsible for the managing day-to-day activities plus coordinating sales of electrical good through showroom environment and assisting in selling of insurance and other premium servicesDeveloping store team through appraisals and training as well as adhering to all forms of legislation regarding selling of highly perishable produce Delivering excellent customer service and creating system of high stock turn through well controlled stock management Managing new store openings and refits by assisting development and working towards a tight streamlined plan Show less