Responsible for MediaSeal encryption systems across the enterprise and assist with content security analysis and reporting.MediaSeal is an encryption application used to keep content safe when delivering files for post-production. This requires coordination across internal and external teams and working with international vendors in various time zones.Manage and support MediaSeal encryption systems, including user on-boarding, user management, report generation, and activity/log monitoring.Manage and/or support an enterprise technology tool, including customer support, troubleshooting, and testing.Assist an IP Security Analyst with forensic data ingestion, data auditing, and reporting.Interface a lot with 3rd party vendors. This role would play a role in supporting that program.

Bachelor in Science in Management

Administer everyday workflow of all implementation processes and provide technical support to all associates remotely using ConnectWise Control and TeamViewer. Coordinate with the team through various CRM's such as Salesforce and Zoho to resolve all issues within the required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementations for team. Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for all. Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager. Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements on various practice software such as Dentrix, Eaglesoft, Practice Web and many others. Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems through various screen share software. Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments. Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes with web control as well as on all generations of iPads and their configurations.

In charge of providing excellent end user experience through ConnectWise Screen share, which includes resolving potential or actual technical issues and network issues. One of the main duties is troubleshooting different software packages such as apple applications, hardware devices within the Apple iPad spectrum and other peripherals such as network switches and dedicated routers. Configured computer systems according to company policies through Windows Active Directory. Configured strict privacy regulations through Windows AD and was a must when it came to handling sensitive HIPAA regulated data inside company drives. Helped to diagnose problems and would follow up to ensure their resolution. Additional tasks included performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. Help with data back-up duties through Bios in case of data corruption. Excellent interpersonal skills, with the ability to communicate technical problems and instructions to end users in terms that are easy to understand.

Associates in Computer science and technology

This position required troubleshooting tech related issues including anything from software issues, email issues, connection issues and administration issues as well as various program software and hardware problems. Set and configured permissions to files and user authorizations. Minimal experience with programming languages and operating systems such as python; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching. Gained experience in project management, application design and integration, and began learning about cloud computing.

This position required troubleshooting electrical issues from hardware wiring to complex wiring and installation. Responsibilities also included repairing electrical equipment, spooling electrical wire, installing electrical outlets and electrical poles, and operating electrical equipment. Install and relocate switches, outlets, light assemblies, and circuit panels in walls and equipment racks. 120V-277V. Perform regular load checks by measuring amp load on live circuits in open panels using Fluke 324 meter and tone generator. Read and interpret wiring diagrams, schematics for proper installation of appliances, electrical fixtures, motors and components in compliance with National Electric Codes (NEC) and local jurisdiction codes. Perform troubleshooting, maintain, under supervision existing electrical systems. Research and analyzed, under supervision causes of electrical system failures. Assist in inventory control management of electrical parts and components. Assist Master Electrician in numerous electrical upgrades and disconnect jobs on commercial construction job sites.

Responsibilities included basic IT, computer and studio troubleshooting, software management and installation, external hardware management and installation, cabling of various hardware and computer systems. Involved in the music production, song writing and technical engineering of the projects that were presented. Worked in various DAWs such as Pro Tools, Ableton, FL Studio, Reason and others. Controlled and manipulated sound with various 3rd party plugin software such as Izotope, Antares, IK, Presonus and Output to name a few. In charge of configuring and troubleshooting within a Mac environment including maintenance and software patches and updates.