-Established and executed all aspects of wireless retail startup; owned and operated first Sprint-branded location in the United States; currently 24 (and growing) retail locations throughout New England.-Provide strategic leadership, communicate company vision, prepare and orchestrate company strategy, and define and deliver business objectives and expectations.-Collaborate closely with department heads from Human Resources, Operations, Sales, Training, and Finance Departments to identify areas of improvement, as well as establish and communicate long-term goals.-Perform strategic and tactical sales planning and forecasting, develop market-specific offerings to reflect customer needs, and analyze breadth and depth of market conditions to drive bottom-line profits.-Partner with Marrow-Mack, a leader in retail sales and business development, to execute employee training and development programs to over 200 employees.-Lead change at all levels within the organization to drive business goals, profit, and growth.-Utilize profit and loss statement to identify profit opportunities, to calculate risks, and to mitigate losses.-Represent the company while attending important functions, industry events, and public meetings; establish and maintain close relationships with key partners and stakeholders.Major projects and achievements from this role include:-Developed and implemented organization’s fiscal function, implemented and enforced policies and procedures, established credibility throughout the organization as an effective developer of solutions to business challenges.-Recognized in top percentile of Sprint productivity and sales objectives company-wide.-Selected by Sprint to pilot new SPR Lite concept and successfully led change and transitioned all locations to new SPR Lite Model.-Consistently recognized Platinum Partner Award Winner. -Member of the Sprint Dealer Council since 2016.

-Promoted to Director of Direct Retail after one year to oversee the growth and development of hundreds of union employees (Communications Workers of America) and operations within retail locations.-Attracted and retained top talent; led, trained, and motivated area managers and Direct Retail employees.-Maintained budget while creating ways to lower acquisition costs, increase sales, and grow ROI.-Established and maintained effective succession plan in alignment with regional and company goals.-Designed and streamlined new strategies and procedures to achieve customer satisfaction.-Achieved Cingular Summit status as Top Sales Director in 2001.

-Facilitated project management of new market and store buildouts and capital initiative plans by locating, designing, and coordinating build out of company-owned retail stores throughout Connecticut.-Developed, reviewed, and designed drawings and architectural plans; led quality monitoring throughout duration of project design process.-Selected sites, developed and negotiated leases, and oversaw a multimillion-dollar budget.-Ensured communication, transfer of information, and alignment of regional teams to maintain and build collaborative, efficient processes.-Coordinated with multiple vendors and contractors to facilitate strategic planning and company store buildout goals.

-Promoted to directly oversee operations and success of new locations following new store buildout project.-Exceeded regional sales goals upon transitioning multiple indirect locations to company-owned stores.-Developed, implemented, and maintained company store policies and procedures.-Planned, prepared, and executed events to promote products and services; assisted managers with developing and implement location marketing plans.-Coached managers and employees; galvanized and motivated high performing teams to achieve 108% of gross activation quota.

-Oversaw and maintained the integrity of store and business sales operating procedures; developed policies and procedures, increasing sales and customer satisfaction rates.-Grew the business 47% after one year. -Managed over $400k per month in cash and check transactions.-Awarded Top Branch Manager in 1999.

-Implemented sales processes and strategies and motivated sales team to achieve 119% of gross activation quota; oversaw store operations.-Trained and managed employees and coordinated employee growth and development programs.-Grew the business 45% over 1997.-Awarded Top Retail Store in 1998.

-Cultivated a new market and established multiple major accounts within one year.-Attained 100% of quota in new vertical market.-Generated leads, prospected new corporate accounts, and maintained/serviced existing accounts.-Consulted with Fortune 500 companies on wireless products and services and managed sales processes.

-Developed new accounts while maintaining existing accounts.-Attained 185% of quota.-Achieved membership to Presidents Club, company’s highest sales recognition.-Awarded Top Inside Sales Representative in 1996.