Stephen Instance Email & Phone Number

EXECUTIVE – OPERATIONS MANAGEMENT AND CUSTOMER SERVICEDeep experience in Customer service, Superannuation, and Financial PlanningI am a passionate financial services executive who believes that leadership is an active choice and privilege, not just rank on an org chart. I have a track record of leading and caring for people through day-to-day operations as well as large scale change.I have over 25 years experience within wealth management, working across Operations, Customer service,Superannuation and Financial Planning.I bring a truly unique perspective of Systems thinking, Psychology and Process Improvement. By taking the time to understand both my customers’ experience and the experience of my frontline staff, I build a genuinely employee centered continuous improvement culture that delivers better service, with greater efficiency and better staff engagement with reduced risk.I have spent the last 5 years coaching senior leaders and their teams in all aspects of the above approach to work."All anyone asks for is a chance to work with pride" W. Edwards DemingI want to create an environment where people are encouraged to be their best, are treated with dignity, and find fulfillment in the work they do. Get this right and everything else follows.

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  Redfield College