Stephen Ippolito Email and Phone Number

• Owns all of Marlin’s applications and manages backlog and roadmap for each.• Coaches and leads UX and Product Owner functions, driving business results in an Agile environment. • Identifies market problems through extensive customer and prospect interviews and quantifies those problems.• Works with Development and UX to design solutions and plan sprints to solve market problems.• Works with Marketing team on product positioning, user personas, webinars, and product releases.• Identifies customer willingness to pay and determines pricing and packaging of software.• Works with sales to better position value instead of features and price, early and often in the sales cycle.• Assists with user testing, survey creation, and data analysis of product usage.• Reports regularly to the executive team, the progress of the roadmap and updates on market intelligence.Accomplishments• Persuaded stakeholders to change the culture from an inside-out product building culture to one of outside-in.• Rolled out new content management system to 4,000 customers and 15,000 users, with only two rollbacks.• Implemented a mindset of ‘why’, to dig for a root cause to uncover market problems.• Elevated the roles of the UX and QA teams to bring a renewed focus on designing for the customer first.• Instituted NPS, competitive analysis, win/loss analysis, as well as product analytics, to drive decisions.• Eliminated custom one off development saving hundreds of thousands of dollars a year in development costs.

• Product owner for several cloud-based and mobile applications, centered on the client event experience. • Drives requirements and product development priorities throughout the SDLC with remote development, QA, and UX teams. • Works within the framework of Agile software development and Scrum principles to deliver high quality software to customers. • Regularly takes the voice of the customer, listens to and learns their problems, and designs solutions around solving them. • Works with sales, client service, and executive leadership team, to understand market problems and trends and how to collaboratively address them. • Is responsible for articulating product features by writing clear, logical, user stories, with acceptance criteria for proper QA. • Works with sales and marketing on product positioning, pricing, demoing, and deployment schedules.Accomplishments: • Launched new iOS app + hardware solution to replace legacy technology. Product sales increased 100% YOY. • Helps design and prioritize feature list of internally built CMS and website design application, as part of the company’s new cloud-based product offering. • Helped drive the initial concepts of an innovative product line around Apple’s iBeacon. • Leads implementation of competitive intelligence software which has yielded a time savings of 10-15% for product and executive teams around market research for product planning. • Leads initiative to develop framework to move customized clients over to our SaaS offerings.

• Product owner for several cloud-based and mobile applications, centered on the client event experience. • Drives requirements and product development priorities throughout the SDLC with remote development, QA, and UX teams. • Works within the framework of Agile software development and Scrum principles to deliver high quality software to customers. • Regularly takes the voice of the customer, listens to and learns their problems, and designs solutions around solving them. • Works with sales, client service, and executive leadership team, to understand market problems and trends and how to collaboratively address them. • Is responsible for articulating product features by writing clear, logical, user stories, with acceptance criteria for proper QA. • Works with sales and marketing on product positioning, pricing, demoing, and deployment schedules.Accomplishments: • Helps design and prioritize feature list of internally built CMS and website design application, as part of the company’s new cloud-based product offering.

•Design and faciliate construction of custom web applications •Manage team of technicians to deploy event software solutions to clients at over 100 events per year, worldwide.•Oversee accounts totalling $1.5 Million.•Analyze, design, and implement solutions for client events worldwide, from 500 attendees to 50,000.•Work with development team to enhance current product set as well as customize for client needs.•Assist sales in product demonstrations and functionality, for potential new clients.•Responsible for opening company product set to new markets and implementing our solutions into new channels, to increase our market reach.•Consulting direct with clients to ensure they are using the data we provide, to increase their sales and bottom line.•Manage vendor relations, accounting, equipment, and logistics for events in NA, EMEA, and APAC.Results:•Q1/Q2 2011 revenue increased 15% with 20% increase in margins.•Implemented new inventory and tracking system, reducing 2010 and 2011 YTD equipment loss to 0.•Implemented new development resource tracking system, reducing cost of deployment by 25% and roll-out times by 30%.•Opened up existing solutions into new markets, projected to bring in over $1 Million in sales over the next 2-3 years.•Designed new software functionality to decrease deployment times onsite by 10%.•Increased number of events supported in Q1/Q2 2011, from previous year by 66%, while decreasing overall costs by 30%.

Provided technical support to users with IBM's Global Services group. This included networking, workstation, and vpn support.