Stephen J. Email & Phone Number

Paris, Fr

Hunting position with a target of pipeline generation - private large accounts

We have at Sitel Group a diversified portfolio of SaaS solutions and services :CX Technology (innso Unified Agent Desktop, CTI, RPA...)CX Digital (Chatbot, CallBot, Selfcare, Social Room...)CX Analytics (automatic QM, customer insights)--In charge of a portfolio of 10 clients (CPG, insurance, Medias, cosmetics & perfumes...)for our portfolio of Customer eXperience solutions.• Detect new business opportunities - upsell , cross-sell new lines of business covering our portfolio of software and digital solutions• Project Management with PS (setup), Tech delivery (customisations) and product teams• Revenue Management (FP&A) - Provide accurate forecasts

𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬Managing a portfolio of key enterprise accounts using our cloud B2B integration platform (EDI, API) and Managed services.- Lead onboarding, adoption an expansion - Customer satisfaction : Be a day to day escalation point if needed and take part of improvement/governance plan- Position OpenText as a strategic partner- Build long term relationship : Manage multi-year renewals- Build confidence and trust internally and within customer's organization to create new opportunities : build on delivered value, upsell and cross-sell new use cases, additional capacity on current solutions- Be customer advocate : Help to solve customer's issues- Revenue planning/forecasting

Saint-Cloud, Île-De-France, France

Promoted to a field account management position.As an account manager, my first mission is to help customers making the most use of our platform to better manage their liquidity.Portfolio of more than 200 customersUpsell and Cross-sellRenewals Management Forecasting -- Kyriba propose une plateforme SaaS permettant aux Trésoriers et Directeurs Financiers d'avoir une visibilité complète sur leurs liquidités pour les mobiliser de façon sécurisée. En tant que chargé de comptes pour le MidMarket en France, ma mission est d'aider les clients à tirer le meilleur parti de la plateforme.Gestion de plus de 200 clients françaisDétection d'opportunités pour Upsell et Cross-sellGestion des renouvellementsPrévisions au trimestre

France

As an Inside Sales Account Manager, my first mission is to help customers making the most use of our platform to better manage their liquidity.Management of a portfolio of more than 100 large accountsUpsell and cross-sell opportunities up to 20K € ARRRenewals Management Forecasting

Apprenticeship. I was in charge of large accounts within the French Government : Ministry of Finance, Prime Minister Services, Senate, National assembly...My mission was to contribute to the digital transformation of these entities, by means of all the portfolio of IBM : Hardware, Software and Services. Result : New logo, for an AMOA/Contracting authority support project.

InternshipSelling promotional items and textiles to associationsMissions : New opportunities creation, cold calls, projects Management.

InternshipMissions : Customer reception and advice, selling according to objectives, merchandising, management of restocking, preparation of inventories

Master'S Degree Business Development, Information Technology, Graduated, Valedictorian

Apprenticeship

Mba Luxury & Fashion Management, Management, Graduated

Preparatory Class, Business School, Accepted At Eslsca

Preparatory class to the Business Schools competitive exam