Stephen J. Avila Email and Phone Number
Stephen J. Avila work email
- Valid
Stephen J. Avila personal email
Highly accomplished Global Business Operations Executive with over 23 years of leadership experience. Offering an array of skills in innovative, disruptive and strategic vision implementation, business/financial acumen, leadership transformation, performance analysis, talent acquisition/development, credit portfolio management, fraud prevention/strategy and process reengineering. A successful track record leading global workforce teams across the world and spanning multiple geographic locations of 15,000 agents. Excel in implementing global operating models, sales and revenue growth channels, financial management, portfolio profitability, and driving operational excellence. Skilled collaborator and communicator with all internal and external stakeholders. Effective use of technology, people and processes to drive innovative and scalable solutions to transform customer experience in the retail landscape – focused on meeting the customer where they are in their journey and build an immersive, technology-driven customized experience.
Firstenergy
View-
Vice President Customer CareFirstenergy Jun 2024 - PresentAkron, Oh, UsOversee key functional groups that manage customer accounts, payments, provide customer care and self-service options and drive innovation in all aspects of FirstEnergy’s relationship with customers.
-
Global Head Of Customer ExperienceMacy'S Mar 2018 - Jun 2024New York, Ny, UsLead world-class Customer Service Experience Team by developing innovative strategies to optimize the colleague lifecycle, global vendor contract management, continuous performance improvement and profitability, and complete ownership of the service delivery for Macy’s customers. Collaborate with Senior Leadership Team to implement integrated solutions for short and long-term business strategies that drive organizational performance and agility, and credit portfolio profitability. -
Senior Vice President, Customer ExperienceMacy'S Mar 2016 - Mar 2018New York, Ny, UsStrategic leadership across large, multi-dimensional teams focused on selling, service, credit profitability and overall customer experience. Redefine the service model and utilize technology to create a "service as a differentiator" driver of the business. Focus on driving loyalty, higher customer spend, new business opportunities and drive overall productivity. Enable simplification and optimization of processes and set a governance across service platforms and strategies to drive transformation. Balance the harmony in creating a colleague experience that translates to an exceptional customer experience.
-
Vice President, Omnichannel Operations At Macy'SMacy'S Feb 2013 - Mar 2016New York, Ny, UsIgnite a cohesive shared services strategy across the contact centers. Focused on process improvement, emerging technology integration, and migration of business model to incorporate multiple dynamics while balancing expense reduction, performance optimization, and organizational agility.
-
Vice President, Omnichannel ServicesMacy'S Oct 2010 - Feb 2013New York, Ny, UsDirect the service execution and delivery across offshore/nearshore partner center locations. Develop and implement forward-looking business continuity plans, overall staffing flexibility, and expand offshore footprint operations to 3 partner providers in 3 geographies (Philippines, Colombia and Nicaragua) to a peak of over 15 global sites.
-
Managing DirectorMacy'S Jan 2006 - Oct 2010New York, Ny, UsTransition and start-up full operating call center operation post merger. Drive customer service support for all Macy's and Bloomingdale's Direct-to Consumer Operations, Gift Registry Customer/Store Support, Big Ticket Operations (furniture) Sales & Support. Focus on driving the customer experience, optimizing team performance and implement necessary technology infrastructure to drive results.
-
Director, Customer Service OperationsMacy'S Jun 1998 - Jan 2006New York, Ny, UsVarious dynamic leadership experiences from management trainee (Executive Development Program) through frontline management, project management, business process improvement and Director of operations for full scale customer service operations.
Stephen J. Avila Skills
Stephen J. Avila Education Details
-
University Of ArizonaGeneral
Frequently Asked Questions about Stephen J. Avila
What company does Stephen J. Avila work for?
Stephen J. Avila works for Firstenergy
What is Stephen J. Avila's role at the current company?
Stephen J. Avila's current role is Senior Global Customer Experience & Operations Executive with proven results in leading and optimizing world-class experience centers with focus on people, performance and innovative/disruptive technologies..
What is Stephen J. Avila's email address?
Stephen J. Avila's email address is st****@****cys.com
What schools did Stephen J. Avila attend?
Stephen J. Avila attended University Of Arizona.
What skills is Stephen J. Avila known for?
Stephen J. Avila has skills like Retail, Customer Service, Leadership, Team Building, Strategic Planning, Management, Forecasting, Multi Channel Retail, Customer Satisfaction, Sales, Team Leadership, Process Improvement.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial