Stephen J. Email & Phone Number

Romeoville, Il, Us

Chicago, Illinois, United States

• Oversee all aspects of the branch’s installation program, including profitability, pipeline management, inventory efficiency, expense control, staff development, and customer experience.• Developed and managed the branch operational plan to align with company goals and objectives, ensuring optimal performance and growth.• Led the branch to improve its overall internal ranking from 27th to 19th, reflecting significant operational improvements.• Increased customer satisfaction ratings from 63% to 81% with a peak of 88.5%, indicating substantial enhancement in customer experience.• Reduced service turnaround time from 50 days to 36 days, all while reducing backlogs.• Led, developed, and managed direct reports, ensuring alignment with company values and performance goals. Successfully recruited and onboarded new team members, maintaining appropriate staffing levels based on pipeline indicators.• Analyzed branch data to identify trends, implemented solutions, and made informed decisions to drive operational efficiency and profitability.

Madison, Wisconsin, United States

• Led end-to-end operations of a manufacturing facility, overseeing multiple departments, and driving operational excellence, resulting in streamlined processes, increased efficiency, and improved quality standards.• Successfully implemented cost-saving initiatives, including reducing fleet expenditures by 10% and implementing process improvements that led to a significant 33% reduction in safety issues and employee turnover, resulting in substantial cost savings and improved employee retention.• with cross-functional teams, including Sales and executive stakeholders, to align operational strategies with business objectives, fostering strong partnerships and achieving shared goals.• Demonstrated exceptional leadership skills by creating a new logistics department, gaining employee buy-in for process improvement plans, and leading mentoring sessions and a comprehensive training program, resulting in improved team performance, increased productivity, and enhanced employee development.

Verona, Wisconsin, United States

• Directed manufacturing operations across multiple nationwide sites, coordinating production to meet customer demands and operational goals, resulting in increased efficiency, improved quality, and timely delivery of building materials for diverse construction projects.• Implemented process improvements, including the application of 5S methodologies, resulting in a remarkable 30% increase in production capacity by expanding production space, while also reducing costs by $100,000 annually through a 600+ hour reduction in employee overtime hours.• Proactively ensured compliance with safety standards and regulations, collaborating with the Safety Director to establish and enforce a robust safety culture, reducing safety issues and fostering a secure work environment for the manufacturing team.• Demonstrated exceptional leadership skills by managing a department of close to 100 team members, providing guidance, training, and mentorship, which resulted in enhanced team performance, increased productivity, and improved employee morale.

Verona, Wisconsin

Enacting quality and process controls to minimize inventory loss and unnecessary spending, saving minimally $250K annually. Actualizing process improvement and 5S standards that increased produced volume by $5MM annually. Optimizing production by implementing Capital Improvement Projects, and P&L which resulted in an increase of production volume of $15MM annually.

Madison, Wisconsin Area

Maximized production rate by 15%, stimulating an increase in volume of $5MM annually. Remodeled production planning, reducing excessive production time saving $1.5MM annually. Enhanced and cultivated new employee training process which resulted in a 15% improvement in retention.

East Lansing, Michigan, United States

Developed cleaning method for spiral freezer that reduced downtime by an 8-hour shift, reducing an estimated 30% annually on production costs. Engineered design for a clean-in-place system to meet customer standards. Oversaw prototype design and construction which was delivered on time and at 80% of budget.

St Johns, Michigan, United States

Streamlined production capacity by 172% by implementing process improvement and Kaizen techniques. Generated savings of various processes by an average of $100K annually. Conceptualized a capacity analysis program for up-to-date lead time on all production units.