Stephen J Ridges Email & Phone Number

Bournemouth, Gb

Poole, England, United Kingdom

We believe that every individual can achieve their full potential in life.In everything we do, we strive to bring out the best in everyone.This applies to our customers, our people and the people we connectwith in our wider community.

Diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings• Managing multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented, and providing timely progress updates to customers and account managers to maintain service level agreements.• Assuming full-responsibility of escalated critical customer and alliance partner cases, and seeing them to resolution.• Making business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed.• Working with senior management, channel managers, development and product management teams on technical escalations and product design..• Creating documentation usable by technical and non-technical customers.• Configuring various server and workstation Operating Systems (Windows, Linux, IBMi, UNIX, OS X) and software applications (Exchange, MS SQL, Sharepoint, Oracle) in test environments to reproduce customer situations and issues• Led the service delivery team to ensure installations were completed in the agreed timescales, keeping customers updated throughout the process and worked with the technical team to resolve issues if they occurred.• Worked with the scheduling team and logistics to ensure delivery was on time.• Dealt with complaints, finding root causes resolving internally and with the external client.• Collaborated with the sales team to launch products on time and within budget and understanding the market needs.• Deployed an ITIL ticket system across the entire company, solutions, sales, operations, infrastructure and service delivery giving granular and structured reporting using different granular request types, making reporting to management streamline and efficient.• Worked with management and sales presenting at events, and client forums

Vmware engineer, Ibm X series specialist, and large implementation projects. IBM premier partner

Internal IT, and remote office management

Education record

Education record