Lead Bi-weekly Business Intelligence team Tech StatusPlan Monthly Iterations for Business Intelligence team, including Requirements, Bugs, and IssuesCo-Manage Backlog of Business Intelligence RequirementsImprove Software Development Lifecycle ProcessMaintain existing Business Analyst responsibilities

Wrote Technical Requirements for 100+ Software Improvement Projects in Waterfall EnvironmentManaged System Documentation for 7 Core Business ProcessesCurated Master List of all System-generated Customer-facing EmailsFostered Discussions on Improving Yearly Requirement Wish ListsLed Joint Application Development meetings to coordinate Business teams and Technical teamsDigitized Exceptions Form Process to help Customer Experience team meet Key Executive InitiativeMentored 4 Business Analyst Team Members

Defined Software Product Requirements in HIPAA-compliant Agile Development EnvironmentRe-Designed System-Wide Training Resources FunctionalityPerformed User-Acceptance Testing for Bi-weekly Software ReleasesOrganized Feedback from Customer Service into 50+ Identifiable, Actionable Product Requests

Developed the Product Engineer role alongside company leadership to address key business needs and integrate departments for Advanced Solutions’ Warehouse Slotting Software - Slot3D™Built the first online Slot3D™ Training Programs - Conducted the first live online training course - “Slot3D™ Fundamentals Training”, which is held bi-monthly for new and existing Slot3D™ clients- Wrote the first pre-recorded Slot3D™ training - “Slot3D™ e-Learn Training”Mentored each new Industrial Engineering team member- Onboarded Industrial Engineers, covering all aspects of Slot3D™ business- Saved an estimated 100+ hours of learning time for each Engineer trained- Provided ongoing support to entry-level Engineers on 30+ Consulting Projects- Created miniature User Guides, designed to expedite learning experiencesDesigned new User Interface screens and corresponding Technical Specifications for Version 9.2 Release of Slot3D™- Developed new functionality to improve critical Slot3D™ visual reporting systemsPartnered with Development Team to build first QA Regression Testing Plans for Slot3D™- Led Industrial Engineering Team through Design and Execution of 500+ test cases across numerous test plans using Microsoft’s Visual Studio Team Services for the largest Slot3D™ system update in the past 5 years - Version 9.1 ReleaseWrote 50+ targeted SQL Queries to examine and troubleshoot Slot3D™ Database tables and documented recommended User Interface improvements based on findingsProactively documented 60+ necessary future software enhancements, bug fixes, and innovative ideas for shaping the software to meet future business needs through Microsoft’s Visual Studio Team Services platform

Provided Engineering Consulting, Training, and Ongoing Support for Slot3D™ clientsFacilitated Pre-Sales process, hosting calls between Sales and prospective clients to assess client needs, develop Statements of Work, and estimate Project Hours for Engineering deliveryProactively re-designed Statement of Work document template to eliminate ambiguous language and facilitate work transitions between Sales and EngineeringServed as lead Slot3D ™ project Engineer and lead training instructorDirectly executed numerous $40,000+ warehouse inventory slotting projects for high-performance clients including Walmart, Home Depot, and other Fortune 500 clients- Managed Slot3D™ projects through Project Management tools such as Meeting TrackersRe-wrote embedded Slot3D™ Tutorial and User Guide- Quadrupled the learning content depth to approximately 200 hours

Wrote numerous Work Instructions for new Chemical Process Operators, providing training consistency and saving an estimated 4+ hours of onboarding time per new hireRe-designed three Packaging department workstations using 5-S principles, replacing inadequate tool sets with effective equipment and improving ergonomics within the layoutDesigned first electronic Statistical Process Control program for Packets Department- Tracked Mean, Range, Cp, and Cpk of packets of Magnesol® filtration powder, providing critical information to operators to ensure packets met specifications and provided Traceability for the QA department via electronic documentation in Excel®- Ported system to Microsoft Access® with IT Manager to ensure long-term sustainability