Operations Manager
Job Responsibilities:Vitrazza is a mid-sized e-commerce business that sells glass office chair mats directly to the consumer. As the Operations Manager I led a 12-member team responsible for packaging assembly, purchasing, and distribution. Achieved 7 consecutive months without a lost time incident by effectively managing full-time roles supplemented with temporary labor. Played a key role in transitioning business operations away from assembly and distribution to finished goods… Show more Job Responsibilities:Vitrazza is a mid-sized e-commerce business that sells glass office chair mats directly to the consumer. As the Operations Manager I led a 12-member team responsible for packaging assembly, purchasing, and distribution. Achieved 7 consecutive months without a lost time incident by effectively managing full-time roles supplemented with temporary labor. Played a key role in transitioning business operations away from assembly and distribution to finished goods distribution. Managed the Operations Team Incentive Program, aligning incentives with quality, delivery, and cost goals. Key Achievements:• Streamlined the production transition by crafting and distributing product and packaging specifications to international suppliers during business changeover.• Achieved accurate demand forecasting by incorporating historical data and supplier performance metrics, enabling strategic SKU purchasing decisions.• Surpassed cost efficiency goals by achieving an average of 4.7 builds per crew hour against the target of 4.5 builds.• Fostered team education and development for NSFW initiatives, spearheading cost-performance improvements through process enhancements.• Achieved favorable business outcomes while continually downsizing our operations team, demonstrating effective management amidst organizational changes. • Attained 99.8% right-first-time quality against the target of 99.9%.• Executed a successful 5S project on boxing station carts, reducing footprint and enabling visual confirmation of stocked items.• Recruited and mentored the first successful shipping specialist during my tenure. Show less