Oversee the blending of our Operations with our Client Management team, with an emphasis on New Client Sales and ImplementationDirect Clients include the Carolina Panthers (Bank of America Stadium), Charlotte FC, Levy Restaurants, YMCA of Greater Charlotte, Upper Palmetto YMCA, Foundry Commercial, and more...,

Director of Operations Team whose primary roles include combining client management with daily and specialty facility services Direct Clients include the Carolina Panthers, YMCA of Greater Charlotte, Upper Palmetto YMCA, Foundry Commercial, and more...,Duties include client fulfilment, team management, project organization & scheduling, issue tracking & analysis, quality reviews, pricing models, etc.....

Senior Team Member for Default Operation Group managing a $23 billion portfolio consisting of mortgages that are serviced & sub-serviced by external partners;Responsible for development and implementation of procedures within the default portfolio, including the creation and deployment of various efficiencies which have reduced workflow efforts by up to 50%;Responsible for management of Servicer’s Default Reporting Exceptions which includes analysis of the internal data integrity in comparison with outside reporting; andProvide forensic analysis of monthly billing expenses. Includes the identification, review, remediation and presentation of expenses back to the servicers. Efforts led to recovery of over $6 million;

Loss Mitigation Underwriter for Default Operation team who manages risk thru analytical review, final decision making and strategic structuring of portfolio loans;Proficient in servicing reviews, including: Short Sales, Modification, Foreclosures, second mortgage management and REO property management (including preservation, marketing and price structure)

Senior Lending Officer with underwriting approval limits for mortgage, home equity, auto & personal loansResponsible for originating, processing and manual underwriting of mortgage packages, including first mortgage & home equity loans ($2.5 million produced in final year)Supervisor of Lending Division- coordinated team in handling of auto loans, personal loans and credit cards, while maintaining responsibility for Collection and Delinquency controlsCash Controls management included cash orders, ATM fulfillment, detailed completion of SAR’s and CTR’sTax Preparation Site Coordinator- responsible for over 500 personally prepared tax returns.

Liaison between Sales Staff and Underwriting Team for Mortgage LenderReviewed and Approved underwriting stipulations including titles, insurance and appraisalsCoordinated mortgage closing functionsResponsible for High Volume Pipeline, consisting of 3-8 sales partners