Stephen Jansen Email & Phone Number

Portage, IN, US

Whiting, Indiana

• Provides responsive, timely support to ticket requests and maintain service level agreements on hardware, software, network and phone systems. This includes setup, troubleshooting, upgrading, proactive maintenance, and.
• Installs and configures software
• Handles IT equipment moves and setup
• Performs asset and license tracking
• Supports various customer company hardware including servers, laptops, terminals, desktops, printers and handheld devices.
• Builds, configures, upgrades and images desktops and laptops

Michigan City, IN

• Install, configure, and troubleshoot systems, including desktop, servers, and network.
• Incident and request management via Service Now, adhering to SLAs.
• Lead technology and infrastructure projects.
• Manage hardware inventory.
• Conduct training programs to educate users on basic and specialized applications.
• Identify patterns of break-fix in the client environment and develop root-cause analysis to remedy issues.

Michigan City, IN

• Provide Support for Executives and End Users
• Reimage and deploy software using System Center Configuration Manager
• Responsible for Deploying and Receiving equipment
• Work with A/V equipment including video conferencing and WIDI
• Adding, Removing and Updating Tickets in the System
• Upgrade Desktop and Laptop Hardwareo LCD Screenso Memory, Hard Drives and Video Cards

Hammond, IN

• IT Manager for Hammond Location
• Provide Support for 36 personal.o Desktop, Laptops, printers, Softwareo Active directoryo Dameware, Spiceworks, MS Dynamics AX, SharePointo VMWare

St. Charles, IL

• Removed and installedo Podso UPS
• Relocated server racks
• Removed and wiped data from hard drives

Hammond, IN

• Experience in a K-12 Educational environment.
• Certified Apple & HP Technician
• Organized and maintained several installs and upgrades.o Istep, ECA, Pearson, Rosetta stone, Ghost, Windows Imaging Software, Configurator.o Chromebooks, MacBook’s, IMac, HP, Dells, Projectors, Presenters.o Smart.
• Experience with Mac OS, iPads, Google Apps.
• Installed Switches and Access Points and patched cables.
• Active Directoryo Password Reseto Created Accountso Unlock accounts

• Certified in 32 Dell Desktops, Laptops, and Printers.
• Repaired and installed desktop computer hardware.
• Repaired and installed laptop LCD’s, motherboards, hard drives, and wifi cards.
• Closed trouble tickets daily.
• Repaired several Commercial and Residential Clients.

Chicago, IL

• Re-imaging, upgrading and replacing all Children’s Memorial desktop computers.
• Reinstalling and reconfiguring user Palm and IPAQ software, installing critical hospital software,
• Importing user pst files, setting up printers using vbs script files and resolving portal issues.
• Helpdesk Levels 1,2,3 support.
• Patching Cat5 cables, and installing and setting up thin clients.

Chicago, IL

• Motorola STARCOM radio communication network testing for the Illinois State Police.
• Collecting signal quality measurements at designated test sites.
• Evaluate and backup data collected and report to the team leader.

Monee, IL

• Authorize and DE authorize and trouble shoot many digicipher receivers.
• Space link, Space link Latin America, Open View, Gateways, Cross Polarization, Calibrations, PC anywhere, Linux, telnet, KUFM 3, CFM 4, KUFM 2, Transmitters
• . Uplink and Downlink for WGN, KTLA, WPIX.
• Cisco Routers, Satellite receivers, Net Flow.

Hobart, IN

• Installed over 2500 Dell Laptops and Desktop systems.
• Installed and maintained network.
• Troubleshot and gave classes to all clients.
• Installed software (Win XP, Oracle, Win 2000 Server, ETC.)
• Programmed and troubleshot computer systems.

Coral Spring, FL

• Maintained all types of communication equipment for over 20 truck stops in five states.
• Installed and maintained phone systems.
• Operated and programmed dish network satellite receivers.
• Installed and programmed 3800, 3600, and all type of cable equipment.
• Programmed and troubleshot computer systems.

Valparaiso, IN

• Operated and programmed two-way radios.
• Installed radio towers.
• Repaired and fixed pagers, cell phones, two-way radios, and repeaters.

Camp Lejeune, NC

• 4 years’ experience with VHF/UHF radio equipment.
• Set up, interconnects, and operates various frequency radio equipment.
• Installed and orients antennas.
• Operates and maintained communication terminals using high frequency microwave and satellite modes of operation.
• Installed LAN lines.
• Experience with Windows NT, Windows 95, and lotus.

Education record

Education record