Stephen Jansen Email & Phone Number

Portage, In, Us

Whiting, Indiana

• Provides responsive, timely support to ticket requests and maintain service level agreements on hardware, software, network and phone systems. This includes setup, troubleshooting, upgrading, proactive maintenance, and repairs. • Installs and configures software • Handles IT equipment moves and setup • Performs asset and license tracking • Supports various customer company hardware including servers, laptops, terminals, desktops, printers and handheld devices. • Builds, configures, upgrades and images desktops and laptops • Supports all typical desktop applications including; Windows OS, MS Office, Active Directory, in-house software and e-mail applications. • Adheres to previously established security procedures. • Maintains up-to-date documentation of IT procedures, system configuration standards, maintenance, and upgrades. • Utilizes remote access / VPN, VOIP, anti-virus and security application• Android mobile tablets. • Organizing and setting up 190 Android tablets. Air watch enterprise setup.

Michigan City, In

• Install, configure, and troubleshoot systems, including desktop, servers, and network.• Incident and request management via Service Now, adhering to SLAs.• Lead technology and infrastructure projects.• Manage hardware inventory.• Conduct training programs to educate users on basic and specialized applications.• Identify patterns of break-fix in the client environment and develop root-cause analysis to remedy issues.• Develop knowledgebase articles for end users and IT support teams.• Environment:o Microsoft Technologies: Windows Server, WSUS,SCCM, Office 365, SharePoint, Windows 7/10o Oktao Mobile Irono Symantec: Spam Manager, VIP Manager, Endpoint Protectiono Cisco VPNo Service Nowo Druva

Michigan City, In

• Provide Support for Executives and End Users• Reimage and deploy software using System Center Configuration Manager• Responsible for Deploying and Receiving equipment• Work with A/V equipment including video conferencing and WIDI• Adding, Removing and Updating Tickets in the System• Upgrade Desktop and Laptop Hardwareo LCD Screenso Memory, Hard Drives and Video Cards• Active Directoryo Resetting Passwordso Adding and Removing Accounts• Maintain Level 2 responsibilitieso Installing software WIDI Printer Team Center ANSYS Avaya One X Communicator

Hammond, In

• IT Manager for Hammond Location• Provide Support for 36 personal.o Desktop, Laptops, printers, Softwareo Active directoryo Dameware, Spiceworks, MS Dynamics AX, SharePointo VMWare

St. Charles, Il

• Removed and installedo Podso UPS• Relocated server racks• Removed and wiped data from hard drives

Hammond, In

• Experience in a K-12 Educational environment.• Certified Apple & HP Technician• Organized and maintained several installs and upgrades.o Istep, ECA, Pearson, Rosetta stone, Ghost, Windows Imaging Software, Configurator.o Chromebooks, MacBook’s, IMac, HP, Dells, Projectors, Presenters.o Smart boards, Promethean Boards, Smart TV’s.o Nooks, Kindles, IPad, Einstruction Clickers.o VDI, Office 360, School Dude work order system.• Experience with Mac OS, iPads, Google Apps.• Installed Switches and Access Points and patched cables.• Active Directoryo Password Reseto Created Accountso Unlock accounts• Provide Executive supporto Superintendento Board Memberso Administratorso Building principals

• Certified in 32 Dell Desktops, Laptops, and Printers.• Repaired and installed desktop computer hardware.• Repaired and installed laptop LCD’s, motherboards, hard drives, and wifi cards.• Closed trouble tickets daily. • Repaired several Commercial and Residential Clients.

Chicago, Il

• Re-imaging, upgrading and replacing all Children’s Memorial desktop computers.• Reinstalling and reconfiguring user Palm and IPAQ software, installing critical hospital software,• Importing user pst files, setting up printers using vbs script files and resolving portal issues.• Helpdesk Levels 1,2,3 support.• Patching Cat5 cables, and installing and setting up thin clients.

Chicago, Il

• Motorola STARCOM radio communication network testing for the Illinois State Police.• Collecting signal quality measurements at designated test sites.• Evaluate and backup data collected and report to the team leader.

Monee, Il

• Authorize and DE authorize and trouble shoot many digicipher receivers. • Space link, Space link Latin America, Open View, Gateways, Cross Polarization, Calibrations, PC anywhere, Linux, telnet, KUFM 3, CFM 4, KUFM 2, Transmitters• . Uplink and Downlink for WGN, KTLA, WPIX.• Cisco Routers, Satellite receivers, Net Flow.

Hobart, In

• Installed over 2500 Dell Laptops and Desktop systems. • Installed and maintained network.• Troubleshot and gave classes to all clients. • Installed software (Win XP, Oracle, Win 2000 Server, ETC.) • Programmed and troubleshot computer systems.

Coral Spring, Fl

• Maintained all types of communication equipment for over 20 truck stops in five states. • Installed and maintained phone systems. • Operated and programmed dish network satellite receivers. • Installed and programmed 3800, 3600, and all type of cable equipment. • Programmed and troubleshot computer systems.

Valparaiso, In

• Operated and programmed two-way radios. • Installed radio towers. • Repaired and fixed pagers, cell phones, two-way radios, and repeaters.

Camp Lejeune, Nc

• 4 years’ experience with VHF/UHF radio equipment.• Set up, interconnects, and operates various frequency radio equipment.• Installed and orients antennas.• Operates and maintained communication terminals using high frequency microwave and satellite modes of operation.• Installed LAN lines.• Experience with Windows NT, Windows 95, and lotus.• Tuned various radio equipment.• Supervised and coordinated daily training for 62 personal at one time.• Supervised and troubleshot various radio equipment. • Called in Air strikes.

Education record

Education record