Stephen Jean Email & Phone Number

Macquarie Park, New South Wales, Australia

We're changing the cow path. My team are re-engineering, re-imagining and re-igniting a passion for change.

Sydney, New South Wales, Australia

I have the honour of leading a high performing team of Marketing, Sales, Digital, Customer Service, Customer Insights and CX design professionals. A big team, delivering a big job in an organisation that's laser focused on making lives better for all Australians.At Hearing Australia we're building a future where we can deliver the growing needs of more Australians: Anyone, Anytime, Anywhere.

Sydney, New South Wales, Australia

We change 1000's of lives for the better every day. In a time when so many Australians are forced into isolation through lockdowns, being hard of hearing hits even deeper.At Hearing Australia, we help keep people connected to the people and things that they love. My role is to hold us accountable for delivering what we said we would, when we would and to the level of success we could.

Sydney, Australia

I'm leading a team that's driving a change to the media advertising market in Australia. We're building a compelling B2B / SME proposition across print and digital (Display, SEO/SEM and Social) that adds value back into our business and our clients. In less than a year, we've doubled tenure, increased value by 20% and reduced the time to serve by less than half across our core small business advertising proposition. All by delivering simple, affordable and effective client… Show more I'm leading a team that's driving a change to the media advertising market in Australia. We're building a compelling B2B / SME proposition across print and digital (Display, SEO/SEM and Social) that adds value back into our business and our clients. In less than a year, we've doubled tenure, increased value by 20% and reduced the time to serve by less than half across our core small business advertising proposition. All by delivering simple, affordable and effective client solutions.At the same time, we're making it easier for our sales teams to deliver the proposition by transforming the usability and experience of our CRM platform (Salesforce). In doing so, we're now seeing above expected adoption levels and driving commercial benefit through best practise application. Show less

Sydney, Australia

Leading a team of high performing, highly engaged product managers and analysts, we’re tasked with driving transformative improvements in the customer journey of our mobile customers. Through customer journey mapping and channel intimacy, we're designing failure out of the business and creating new brilliant experiences, that remove customer effort.As a mark of success, my team received a Group Managing Director’s Award for driving the corporate value of ‘Reduced Customer… Show more Leading a team of high performing, highly engaged product managers and analysts, we’re tasked with driving transformative improvements in the customer journey of our mobile customers. Through customer journey mapping and channel intimacy, we're designing failure out of the business and creating new brilliant experiences, that remove customer effort.As a mark of success, my team received a Group Managing Director’s Award for driving the corporate value of ‘Reduced Customer Effort’, delivering a 30% improvement to Product NPS and removing ~$15M of measurable annual OPEX expense from the business. Show less

Sydney, Australia

Senior category management role, responsible for delivering the Product Marketing Plan for the acquisition and retention planning for consumer mobile services.Key example deliverables include the Australian consumer launch of 4G, offer design and the development of the connected tablet proposition, resulting in market leading growth and share.During this time, I was recipient of two Executive Director’s awards for program management and development. My portfolio drove an active… Show more Senior category management role, responsible for delivering the Product Marketing Plan for the acquisition and retention planning for consumer mobile services.Key example deliverables include the Australian consumer launch of 4G, offer design and the development of the connected tablet proposition, resulting in market leading growth and share.During this time, I was recipient of two Executive Director’s awards for program management and development. My portfolio drove an active user base from less than 250K to in excess of 1M with >60% market share. Show less

Sydney, Australia

Contract role, managing the development and implementation of ATL and Channel Marketing campaigns for the 3-Mobile customer acquisition team. Key deliverable was the through-the-line re-launch of the brand's mobile broadband service, at the time seen as a benchmark for future initiatives.

Weybridge, United Kingdom

Managing the development and implementation of the annual product marketing plans for the United Kingdom and Ireland, ensuring that the ranges of mobile audio, mobile vision and satellite navigation were effectively marketed to all relevant channels and users, through the line.

Weybridge, United Kingdom

Developed the Consumer Channel and Trade Marketing plan for blank recordable media. During the tenure of the role, UK value market share improved from 4% to 19.8% (Source: GFK).

UK Brand and Product Manager for blank recordable media.

Education record

Bsc (Hons), Marketing