Stephen Kearney Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Hamilton, Queensland, Australia

Hamilton

Responsible for the Service Desk and Project teams processes, resources and outcomesGained significant experience in using Autotask (PSA) to automate processes and reduce error as well as tracking events and performance to keep our current progress towards company goals in the foregroundImproved the value delivered to our company and clients through the use of the ITIL v3 FrameworkManaged the Approval and Invoicing of all labour, recurring services and charges for the Tech Department

Hamilton

Senior technical role responsible for high level networking, server and software supportGained significant experience in project management and technical service delivery processesImplemented Solarwinds RMM as a strategy to add value to our proactive servicesGenerated many new revenue streams for the company in the increase of devices we supplied and supported, monitoring services we offered and steered our advisory roles towards a CSP model

Brisbane, Australia

Managed internal systems of 30+ users and external hosting of 60+ SQL Databases and Applications for MEX Hosted Solutions Greatly Improved the Security of data transfer over WAN between our head office and the hosted servers through the use of Firewall, Router VPN and NAT TechnologiesTested and installed appropriate Wireless Equipment for the use of various Mobile Devices used in load/performance testingImplemented a Site to Site VPN for Offsite Backups and setup a Veeam Replication… Show more Managed internal systems of 30+ users and external hosting of 60+ SQL Databases and Applications for MEX Hosted Solutions Greatly Improved the Security of data transfer over WAN between our head office and the hosted servers through the use of Firewall, Router VPN and NAT TechnologiesTested and installed appropriate Wireless Equipment for the use of various Mobile Devices used in load/performance testingImplemented a Site to Site VPN for Offsite Backups and setup a Veeam Replication Service for core business serversPerformed Network Diagnostics for MEX Clients to improve the application performance by identifying bottleneck/bandwidth issues and advising of traffic optimisation solutionsDesigned new Virtual Server Environment and migrated all services from SBS2011 to Windows Server 2008 R2\Server 2012 running on ESX 5Upgraded the internal network setup such as IP Management, Wireless Access, MS Threat Management Gateway and Monitoring SoftwareDeployment of multiple SOEs to various hardware mediums via Windows Deployment Serivce, VMWare cloning/migration and other deployment solutionsPut into action an Internal Service Desk to maintain control of all issues from start to finish through the use of ticketing software and high levels of communication managementCreation of systems documentation, issue resolution details and design diagrams of networks Show less

444 Queen St Brisbane

Project Management Role of the migration of the company's Remote Monitoring and Management System from Kaseya to LabtechManaged Labtech RMM, including remote agent deployment to servers and systems, patch management and software deployment/automated script creationInstalled and Supported a variety of Business Applications such as MYOB, Handisoft, Revit and other Accounting/Design packagesCarried out the management of Citrix Systems from hardware and VMWare installation up to the… Show more Project Management Role of the migration of the company's Remote Monitoring and Management System from Kaseya to LabtechManaged Labtech RMM, including remote agent deployment to servers and systems, patch management and software deployment/automated script creationInstalled and Supported a variety of Business Applications such as MYOB, Handisoft, Revit and other Accounting/Design packagesCarried out the management of Citrix Systems from hardware and VMWare installation up to the final testing of the user experience in CitrixConducted monthly maintenances on over 300 serversImplemented and operated Backup and Disaster Recovery plans and technologies, such as Symantec Backup Executive, Veeam Backups & FalconStore DiskSafeProvided customer support of desktop and terminal server environmentsGained proficient knowledge and use of Connectwise Ticketing systemConducted the physical installation of networking into a variety of Data Centre and Corporate environmentsPerformed the configuration and installation of various types of networking and voice equipment, most notably Cisco & SonicwallAssisted in the design and setup of LAN and WAN networks and management of internet links in collaboration with ISP Gained a large detail of experience in MS Systems ie. WDM, Exchange, SQL, Sharepoint, etc.Regularly performed audits of client networks and systemsInstalled and configured a wiki system and contributed documentation towards building the knowledge base Show less

Performed basic business support and installation of small to medium networksProvided technical support and desktop/laptop repairs Designed and managed websites, site hosting and peripheral associated applicationsManaged sales floor and stock purchasing

Provided desktop support for approximately 900 staff and studentsImplemented basic network installation and managementGained significant experience with Windows SOE deployment and Microsoft Server Administration

Wynnum-Manly

Managed the systematic and efficient creation, execution and analysis of contracts, including listing agreements and purchase contractsDeveloped and achieved sales targets and service benchmarksGained significant customer service and sales experience, including through property viewings and purchase negotiationsDesigned and managed print advertising, including letterbox drops and various signage

Conducted all Computer Repairs and BuildsGained experience in sales and customer serviceResponsible for stock management and product sourcingManaged all advertising and web design

Diploma, Information Technology (Networking)

Education record

Attained Secondary Graduation with an OP of 12 Completed Certificate II & III in Information, Communications & Technology Awarded.

Real Estate License, Project Planning And Development Feasibility

Full Real Estate Licence Completed all recognised units of competency under the Property Services CPP07 Training Package Griffith.