Stephen Johnson Email & Phone Number

Cambridge, Ontario, Ca

Atlanta, Georgia, Us

• Managing client projects for training deployment • Developing and owning relationships to drive centricity across development teams for better positioning of their systems • Works to establish best practices for teams to capture and retain information that will be included in their developmental courses.

London, England, Gb

● Effectively onboard new customers while mapping out a road map for a successful customer. ● Helped construct a new process on how the customer journey would look post sale.● Provided customers initial training on the product and maintained monthly strategy calls to ensure adoption of the product.● Build and maintain strong, long-lasting customer relationships with a mix of enterprise level to start up accounts● Consult with my customer sales and marketing teams to help fine tune their sales outreach and marketing efforts.● Lead quarterly business reviews with my customers to find and highlight the success that they have accomplished also to pinpoint areas for improvement.● 3 months prior to the contract expiring ensure the customer’s plans to renew and also effectively up-sell the customer with our other products.

Philadelphia, Pennsylvania, Us

• Currently manage an account base worth over $26 million dollars in annual revenue• I handle product issues and updates to ensure optimum efficiency and proficiency with our products• Coordinate training and field visits with key decision makers to make all attempts at saving or upselling services to individual accounts.• I have a 98% retention ratio that I have maintained since my infancy with this company• I assist in the training of new hires to learn both the business process as well as product information,as well as coach them through the day to day activities and responsibilities• Remain flexible by interchanging roles, as tasked by management, to operate in this role for both our Refinish and Commercial Transportation and General Industrial(CTGI) teams

Overland Park, Kansas, Us

• Responsibilities include assisting clients with new line activations, deactivations, upgrading equipment, and plan audits for optimized financial accuracy.• Facilitate contract negotiations for new customers and provide guidance when selecting the best solutions for both business and personal use. • Effective performance has resulted in consistency with meeting company’s monthly performance measure of 17 new activations and 25 upgrades.

• Collaborated with customer service reps to ensure optimum customer satisfaction.• Provided support with new hire training; perform knowledge transfer on product management and improving sales pitches. • Ability to manage difficult customers and provide excellent service resulted in continued company growth

Chevy Chase, Md, Us

• Achieved sales goals of a 50% closure on internet calls and 30% on first calls by utilizing keen marketing approach and effective communication skills.• Performed efficiently in underwriting for insurance policies and ensured accuracy in both information provided and pricing for services. • Maintained a rating of 88% on quality and 93% on customer interaction by connecting with clientele, offering professional advice, and displaying vast knowledge of service offerings.

• Promoted FW-1 brand products in efforts to increase sales and create brand recognition.• Developed sales approaches to continue relationship building and finalizing sales.• Analyze competitive product offerings including features and benefits, as well as price points.• Conducted quality and inventory control reports nightly to determine amount of sales made and to maintain updated log of products not fit for sale.

Olean, Ny, Us

• Demonstrated broad knowledge of cutlery in efforts to close on each sale.• Considered a valuable sales team member known to meet and exceed weekly sales objectives which contributed to the team earning the “Top Selling Branch” recognition in the Southeastern Region.• Marketed and sold Cut-Co Cutlery product which contributed to increase of branch sales