I am responsible for delivering essential goods to customer’s homes whilst providing the highest level of customer service.Regular duties include:• Vehicle Checks – Before setting out, I conduct a routine vehicle inspection, ensuring the vehicle is road worthy and safe to use for both myself and the driver on the next shift. In addition, I am responsible for reporting any defects to the fleet maintenance provider, filing a report in the vehicles log book and advising them when the vehicle would be available for repair.• Time management – Keeping to all set timeframes, such as departure from store, journey time, arrival to the customer (Ensuring that I arrive within their designated slot), duration spent with each customer and returning to the store.• Resolution of discrepancies or complaints to achieve both customer satisfaction and retention for future orders.• Vehicle loading – Following the company loading procedures to ensure that the vehicle is correctly loaded to maximise efficiency when unloading at the customer’s property.• Where delivery requirements are short in demand, I am also required to provide assistance on the shop floor, including stock rotation and replenishment.• As part of the ongoing employee development programme, I also participate in regular new/refresher training modules provided by Tesco to ensure we are delivering the uppermost quality of service to customers, as well as safeguarding the store to potential risks and prevent sales of age restricted items, such as alcohol both directly or by proxy.

I joined the business as an Office Clerk before taking on more responsibilities and earning a promotion to Office Manager, then Installation Coordinator following internal restructure.• My primary responsibilities include:o Drafting of customer sales contracts, providing a clear understanding of the products to be ordered, details of specifics relating to the installation and terms & conditions of sale. This Includes schematics/graphics of products to aid customers with visualising their purchase.o Order processing, working with multiple manufacturers of bespoke products to deliver high quality goods & services, including managing logistics of stock delivery and scheduling installations for multiple fitting teams.o Manual handling with off-loading delivery of goods into the warehouse, safely storing & securing goods to prevent damages and ensure a safe environment. As well as updating our system to record their arrival.o Face-to-face engagement with customers within the showroom, as well as telephone and email. Providing friendly and effective engagement, ranging from enquiry to aftersales.o Providing quotations to both domestic and commercial customers, including scaling from architects elevation drawings.• Other duties include diary/calendar management for the Director and Service Engineer, raising invoices, resolving basic IT/computer hardware issues and keeping up to date with changes to building regulations.• Experience with basic HR duties and Health & Safety processes for company employees. This has included assisting the director with drafting Risk Assessments, Method Statements etc.

After joining the chapter in September 2018, my director appointed me to take over the seat for Silent View Windows.I attended weekly meetings with approximately 40 other business professionals, plus guests to build relationships to generate leads through qualified business referrals.• Delivered weekly presentations using Microsoft PowerPoint.• Was awarded ‘Pride of Spires’ (Voted Members’ Member award) for innovation on how members can improve the visibility in the organisation in July 2019.• In September 2019, I was asked to take over the role of Visitor Hose Co-Ordinator, where my responsibilities included welcoming visitors, introducing them to key member of the chapter, setting up the meeting room and co-ordinating the other Visitor Hose team members.• In March 2020 the chapter underwent its annual leadership change, at which time I was appointed as the Secretary Treasurer, which included assisting the hosting of the weekly meetings (Following COVID-19 lockdown, this included hosting Zoom meetings), as well as mentoring new members to the chapter.In my time as an active member, I generated approximately £95,000 of revenue for Silent View Windows.

CPM UK was the starting point in my career in Customer Service. A market leader in Sales, Marketing and Customer Experience.Situated within the Contact Centre, I benefitted from working for a variety of clients including: Oxfam, Cancer Research UK, Microsoft Xbox, Network Rail, Mazda UK and Honda UK.Whilst working on varying projects, my primary duties included:• Handling inbound & outbound telephone calls, whilst maintaining a consistently high level of customer service to reflect the clients’ high standards for quality, these were monitored using KPI’s on a regular basis.• Multi-tasking to support customers on different platforms, including email, telephone and online chat messenger.• Whilst working with such clients as Honda UK, I was handling complex queries from new and existing customers which ranged from new enquiries, applying my product knowledge to drive customer traffic into a local dealership, which could include passing the lead directly to a sales person. To issues experienced by an existing customer and escalating to the relevant department, which involved logging a new case file on Honda’s CRM system, ensuring quality of the customers data and events prior to handing over to a representative at head office.• By gaining such an in-depth understanding of the client, I was able to represent them at face-to-face events and conventions across the UK, such as Goodwood Festival of Speed, The London Motor Show, Motorcycle Live (Birmingham) and The London Boat Show.