Stephen Johnson Email & Phone Number

Guildford, England, Gb

Godalming; Central London

LAN Support Limited, founded in 1995, has established itself amongst the most leading technical service and IT Support companies within London and the southeast. With offices in Godalming Surrey and Oxford Street, London. We manage and support over 150 Small professional services companies such as solicitors, accountants, management consultants and so on.Our Accreditations include; Microsoft GOLD Certified Partner, Microsoft Small Business Specialist, Citrix Solution Adviser and VMware Solution Provider. Designed exclusively for small and medium sized companies taking into consideration the customer support levels you require and affordable cost options available to meet your budget. We support over 150 businesses between 5 and 100 employees with a total base of over 2300 individual users. All our support calls are answered by our ITIL ‘Best Practice ready’ help desk based in our head office near Guildford. We only hire certified professionals: LAN Support only employs fully trained system analysts, engineers and consultants. Our Help Desk delivers 1st, 2nd and 3rd line support between 08:00 – 18:00 as standard and you can use it as many time as you like with ALL our support packages. 85% of all support calls are resolved within 15 minutes. We deliver Rapid remote connection support using ‘state-of-the-art’ technology. You will receive a private on-line account so you can track support cases, log new cases, and create task lists for onsite action, plus lots more. We offer unlimited, fixed fee per month contracts as standard. Our support programs are designed to offer regular remote and onsite professional assistance and IT consulting to the level you require. Our contracts do not have tie-ins’, we deliver first class support 100% of the time not just during a trial or assessment period; However, if you require a long term agreement of one, two or three years then this is available upon request.