Stephen Johnston Email & Phone Number

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne

• Management of a team of MI and Data Analysts, ensuring the work produced was of a high and accurate standard and met stakeholder requirements as well as providing ongoing training and guidance.
• Responsible for identifying process gaps and working with the wider Central Functions team to implement solutions such as improvements to internal applications.
• I carried out analysis and manipulation of large volumes of data using SQL Queries.
• I built accurate and easy to… Show more
• I built accurate and easy to understand reporting using a variety of outputs such as Visual Studio, Power BI and Excel to ensure the management teams had all the information they require in order to run and manage the.
• Assisted the Client building their own reporting infrastructure due to the success achieved with the reporting I built for Accenture Operations and helped them to identify gaps in the current data and reporting outputs.

Newcastle Upon Tyne, United Kingdom

• Responsible for analysing current data capture and reporting processes and identifying where improvements can be made and implementing the changes to suit business and customer needs.
• Acting as an intermediary between the Operational Management and Service Providers to monitor and provide feedback on Service Performance.
• Responsible for developing and presenting detailed reports and performance measures for the customer using Business Objects, Excel, VBA and Access including… Show more
• Responsible for developing and presenting detailed reports and performance measures for the customer using Business Objects, Excel, VBA and Access including analysing the impact of the reports across the contract.
• Gathering large volumes of Data and analysing these to identify trends, abnormalities and improvements across the department for the governance of KPI’s, PI’s and to improve performance both internally and across the.
• Understand the Incident, Major Incident, Service Request, Change and Problem processes and functions to be able to provide accurate reporting across the account.

Newcastle Upon Tyne, United Kingdom

• Responsible for Reviewing, Analysing and Agreeing, with Balfour Beatty’s third party IT Contractor Fujitsu and the wider Balfour Beatty Business, the Monthly IMACD Charges including converting incomplete and complex.
• Responsible for defining the IMACD Charging Process including working closely with Fujitsu to identify what we require them to supply to us and also making sure that the Balfour Beatty divisions get a standardised,….
• Responsible for defining the IMACD Charging Process including working closely with Fujitsu to identify what we require them to supply to us and also making sure that the Balfour Beatty divisions get a standardised.
• Forecasting and Raising Annual, Quarterly and Monthly Financial Purchase Orders.
• Responsible for carrying out Analysis of Non Contractual Monthly Fixed Charges for IT Support, presenting my findings to the management team, influencing them to change the contract saving Balfour Beatty an estimated.
• Getting Senior Management Engagement to highlight current data exceptions within the ServiceNow tool and with their backing, getting the Exceptions corrected making sure all data within the tool is accurate. Show less

Newcastle Upon Tyne, United Kingdom

• (Formally Eaga Plc)
• Responsible for the analysis of customer journey processes and identifying where reporting functionality is required, liaising with the process owners and getting report requirements documented and implemented.
• Responsible for producing and maintaining the Weekly and Monthly KPI report’s and delivering these with detailed updates and commentary to Senior Management and the Primary Stakeholders.
• Responsible for analysing current data capture and… Show more (Formally Eaga Plc)
• Responsible for analysing current data capture and reporting processes and identifying where improvements can be made and implementing the changes to suit business needs.
• Monitor Dialler scripts to ensure that the data is available on time and without disruption for reporting purposes.

Newcastle Upon Tyne

• (Formally Eaga Plc)
• Responsible for User Acceptance Testing releases of the Contact Centre and CRM applications and producing test and analysis documentation.
• Responsible for handling and updating sensitive and private customer data in a secure back office environment.

• Large Estimated Annual Consumption/Annualised Advance (EAC/AA) Team (Supplier Hub)
• Involved in reducing the financial risk for npower by £3.8million.
• Produced high quality and detailed case studies using root cause analysis to explain how the highest risk Npower residential EAC/AA instances were resolved in a step by step process.
• Responsible for producing Monthly KPI’s and Metrics for the team and help review these in the team meetings.

Metrocentre, Gateshead

Managing the Kitchen and Counter staff. This involved motivating and managing a team, of up to 25 staff during busy periods, ensuring that overall high levels of health and safety, quality and customer service were maintained at all times to be able to meet service levels.

Advanced Gnvq, Information Technology, Pass With Merit

Gcse'S, Various