Stephen Watkins Email & Phone Number

Windham, Me, Us

Windham, Maine, United States

Reports directly to the Chief Project Officer to deliver Engagement Management of certain nominated client accounts.- Coordinates and supervises the core Customer Experience (Engagement Management) businessfunctions, including Presales, Account Management, and Project Management- Handles requests from the business and dispatches suitable resources while working as a peer and in close collaboration with the Services Manager.- Maintains accurate project data in Forecast, including a weekly reporting schedule where all Engagement Managers report on project performance and progress- Delivers sound Customer Experience practices including mentoring of Engagement Managers- Contributes to a general program of Customer Experience improvements

Windham, Maine, United States

- Worked with customers to understand their business challenges and translate them into technical requirements, architecture, and implementation strategy- Facilitated on-site workshops, lead design discussions, and educate customers in implementation decisions- Provided technical leadership to support and guide other project members to improve business processes and make recommendations on best practices

Okinawa, Japan

Lead a geographically dispersed software development team responsible for architecture and deployment of electronic intelligence, storage, resource management, and personnel support. Oversee the effectiveness of continuous integration and development of applications active in the production environment. Advocate and evangelize internal culture, ensuring the application of organizational mission, vision, and values by team members. Produce intelligence products for senior management.- Recognized with 9 enterprise-level awards and 3 early promotions within team; reputable and approachable leader that drives training initiatives for staff in IT, ground support, flight support and professional development functions. - Drove risk mitigation efforts that prevented failures in vital systems during air-war exercise flight operations involving redesign of 83 software modules and ultimately earning a Superior Performer Award by the Japanese Air Self-Defense Force Director. - Advise senior leadership on health and welfare of 143 staff as an acting Personnel Manager; awarded with enterprise-level Supervisor of the Year Award. - Partner with senior leadership at the executive level to provide deep technical program advisement and to develop comprehensive infrastructure and site reliability strategic plans.

Belleville, Illinois

Oversaw a high performing group of application development teams in-house to direct development and maintenance of 19 industry-wide programs.- Managed project and program life-cycles by leading daily stand-ups, tracking milestones, managing burn-downs, and providing expert systems engineering guidance; recognized as top systems expert in the organization.- Created a mobile development center of excellence; encouraged productivity and morale and certified 20 new computer programmers while devising new training programs as well as daily coding logic exercises. - Spearheaded progressive transition of the section into more modern enterprise applications by leading, coaching, and acquiring training from industry experts to sunset 12 legacy applications as well as change development initiatives from waterfall to Agile methodologies and a test-driven development focus.

Pearl Harbor, Hawaii

Led process and program improvements to develop and implement a “one-stop-shop” for intelligence and disaster relief initiatives utilizing XML, CAML, XSLT, and RSS in response to Fukushima Earthquake by incorporating data sources from eight national agencies resulting in saved lives in the field. Awarded Joint Service Commendation Medal. - Delivered an unprecedented secure intelligence web portal after synergizing seven Secret and Top-Secret networks allowing for information sharing between 5 nations while minimizing risk of unauthorized disclosure. Awarded Defense Intelligence Agency Chief Information Officer Peer Award. - Enabled daily Pacific-wide dissemination of critical, time-sensitive intelligence to regional warfighters. - Oversaw utilization and implementation of more modern and emerging technologies for personnel accountability application by designing and creating a RESTful web application which eliminated a need to install bloated client-server application and streamlined data tracking of time, tasks, and professional information relative to 430 employees.

Pearl Harbor Hawaii

Montgomery, Alabama

Associate Of Science (A.S.), Computer Science

Education record

Activities and Societies: Chamber Choir, Drama, IT