Responsibilities:1.To provide Technical support and assistance via phone or chat.2.To respond to customer inquiries about product and services.3. To authorize and configure routers from the clients .4. To raise ticket and task for field engineers.5. To monitor the Gpon network

1.Configured and maintained various network devices such as routers, switches, and firewalls.Provided technical support to network users including installation, configuration, and troubleshooting.2.Assisted in the implementation of security measures to protect the network from unauthorized access.Monitored network performance and utilization to ensure the network is running optimally.3.Created and maintained comprehensive documentation for the network infrastructure.Evaluated and recommended new network technologies to improve network performance and efficiency.4.Developed and implemented disaster recovery plans to ensure the network is secure in the event of an outage.5.Performed regular system maintenance and upgrades to ensure the network is secure and up-to-date.Assisted in the design and implementation of new network architectures to meet the changing needs of the organization.6. Raising Tickets for field Engineers.

Here i worked on network security Networks Coding And management of county servers