Stephen Keating Email & Phone Number

Mississauga, Ontario

• Managed and motivated direct reports to accomplish established Operational goals (Gross Profit Margin, Productivity, Health and Safety, Customer Service and Employee Retention).• Used independent judgment to build & promote free flow of information and communication throughout the facility and maintained operative effectiveness & success.• Planned and arranged for adequate staffing levels – regular staff and agency as well as forecasting for busy seasons to project operational needs.• Ensured the customers SOP’s are documented and are trained and understood by the operations team and staff.• Directed the maintenance of warehouse facilities and equipment, ensuring the security of goods stored.• Lead operations implementation of new business, new technologies, and material handling equipment into the facility.• Developed plans for promoting team collaboration and accountability for meeting performance objectives, while building, motivating and leading teams to achieve the objectives of the company.• Determined direction for the facility while anticipating operational issues and develops preventative measures by analyzing quantitative, qualitative and trend data and makes decisions based on this data that will positively impact productivity.• Manages relationships with other business units and other Department managers throughout the company and to integrate and align efforts.

Hamilton, Ontario

• Prepared monthly process performance report and identify reasons of variance i.e. conclude with new implementation and change the process.• Ensured daily / weekly workload planning and volume forecasting regularly (i.e. staffing, equipment, space).• Directed in the Management, training, development of supervisors as well as, hiring & retention of hourly and supervisory staff consistent with the site turnover objectives.• Performed analysis process and compliance to the routines outlined Time Allocation Matrix and SOP’s• Delivered a safe, secure, clean and fair work environment.• Ensured and effectively cycle counting, adjustment and maintained customer service priorities • Utilized warehouse space accordingly the productivity forecasting.• Co-ordinated the collection of performance measurements between customer, vendor and company’s Balanced Scorecard requirement.