Stephen Kershaw Email & Phone Number

London, United Kingdom

Project managing several projects within a technology overhaul programme at the FCO.

Home Office

Responsible for the sucessful transition to a new operating model and new service management tool, ServiceNow

Ministry Of Justice

Associate consultant working on a transformation project for the MOJ.

London, United Kingdom

Responsible for the programme management of change initiatives to make the business more agile and improve performance. Work comprises the development of new processes, reconfiguring Customer Relationship Management IT tool, and making the cultural change required in the business to ensure benefits were achieved.

Responsible for the programme management of the work to merge two separate service teams in to one, and with it bring about improvements in service delivery, efficiency and staff engagement. Work comprises introducing new tools, processes, team organisation, customer focussed behaviour and financial management.

Managed programmes of work to ensure that FCO Services strategy is aligned across all service delivery and functional groups, and that the strategic direction agreed by the Board is used to steer operational plans and activities. Programme managed the introduction of a dynamics CRM system to ensure that the pipeline of opportunities was actively managed, that staff were clear on priorities and objectives and that it provided meaningful management information to senior… Show more Managed programmes of work to ensure that FCO Services strategy is aligned across all service delivery and functional groups, and that the strategic direction agreed by the Board is used to steer operational plans and activities. Programme managed the introduction of a dynamics CRM system to ensure that the pipeline of opportunities was actively managed, that staff were clear on priorities and objectives and that it provided meaningful management information to senior management,Ownership and control of key business improvements across FCO Services Show less

Responsible for developing and implementing strategic policy framework in FCO Services, a 1300 strong support organisation to the FCO. Managed team of approximately 8 staff delivering programme management, benefits management, customer relationship management, quality control and business reporting services to the business.Sponsored a major strategic review of the organisations role leading to a new strategy.Developed and implemented business planning process in FCO Services… Show more Responsible for developing and implementing strategic policy framework in FCO Services, a 1300 strong support organisation to the FCO. Managed team of approximately 8 staff delivering programme management, benefits management, customer relationship management, quality control and business reporting services to the business.Sponsored a major strategic review of the organisations role leading to a new strategy.Developed and implemented business planning process in FCO Services, supporting a business turnover of £100mDelivered a major element of a change programme to transform FCO Services in to a Trading FundDrove strategic development of organisation through leading strategy reviews and authoring the Corporate PlanIntroduced the balanced scorecard methodology in to the organisationDeveloped key performance indices and a business performance management system Show less

Managed Finance, Information, IT, and Contract functions comprising 19 staff providing services to 175 staff.Developed, negotiated and managed Service Level Agreements with customers covering £7m of turnover.Devised a costing and charging structure for the group, invoicing processes and financial processes, allowing group to operate commercially. Devised and led business planning process for the group.

Lead and managed a team of 15 estate professionals (Architects, Engineers, Quantity Surveyors), with a turnover of £1m, delivering estate management services for Asia Region of FCO, covering 50 locations in Asia.

Formulation of estate strategy for Asia Region of FCO, and sponsor for capital projects.Responsible for managing a budget for capital works and rent of £8m and the strategic management of an estate worth £500m.Negotiated changes to estate strategy with senior FCO stakeholders.

Project managed major overseas building projects in Africa and Eastern Europe (overall value £10m). Responsible for developing policy and providing professional engineering advice to customers on maintenance and health and safety issues issues.

Gained extensive knowledge of building industry.Responsible for designing building services systems on a range of building projects. Gained Diploma in Building Services Engineering.

Master Of Business Administration (M.B.A.), Mba

Activities and Societies: Specialisations in Customer Focussed Strategy and Entrepreneurship MBA

Bachelor Of Science (Bsc), Building Services Engineering

Activities and Societies: Canoeing, Windsurfing, Climbing Building Engineering