Stephen Kiester Email & Phone Number

White Lake, Mi

As a Relationship Banker in our Branch Banking team, youll take a lead role in delivering an outstanding experience to Chase customers. Youll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. Youll contribute to the success of the branch by: Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs Adhering to policies, procedures and regulatory banking requirements

Auburn Hills, Mi

Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.Provide daily direction to the associates within the department.Execute all merchandising directives….i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office.Porvide excellent customer service.Assist the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.Resolves customer and associate opportunities with GSM / DM and HR Manager.Maintains a high level of personal Customer Service; achieves better than Company average customer service results.Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.Assists the GSM / DM with: coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associatesProvide a legendary experience for every customer, every time by assisting customers in making buying decisions by:• identifying and evaluating customers' needs• making product recommendations based off of this analysis• promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up