Installing and configuring computer hardware, software, systems, networks and other peripherals Planning and undertaking scheduled maintenance upgradesActive directory management, setting up accounts for staff, ensuring that they know how to log in Talking to clients and computer users to determine the nature of any problems they encounterResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsMaintaining records of software licensesManaging stocks of computer equipment, printer consumables, and other supplies.

Patch management of servers and client machines Active directory managementExchange server management and Office 365 administration.Project managementComputer hardware and software configuration and maintenance (Dell HP & MAC)ERP Configuration for Nav DynamicsBackup Management for Critical systems.Manage outsourced ICT service providers and vendors and ensure that service delivery is done according to the Service Level Agreements (SLAs)

To diagnose and resolve software and hardware incidents, including operating systems (Windows ) and across a range of software applications. To assist all our users with any logged IT related Incident when called upon.To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.To accurately record, update and document requests using the IT service desk system.To install and configure new IT equipment.To resolve incidents and upgrade different types of software and hardwareTo resolve incidents with printers, copiers and scannersTo maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleaguesat all levels in the organization.

network administrationweb designHardware and Software Installation and configurationData Backup End-User support and assistanceICT inventory Intake and update of records.

updating database Data entry, hardware development, web design & developmentoffer support services to meet hardware and software needs of employees technical assistance