• Assist customers with finding appropriate parts from store inventory management system, pulling parts from behind counter or over-stock area, or product floor.• Analytical skills by asking general questions, then more detailed questions about problems, and giving other repair and or maintenance options.• Client/Customer Relations by delivering correct ordered product and when customer orders wrong product, I assist in resolving problem in a timely fashion.• Documentation controls by following company invoice billing management protocols for corporate clients. • When slow in one department of the service, proactively search out to assist and learn in other duties, from cashier, stocking products, or general cleaning.

• Walked customers through on how to load TeamViewer for remote access, troubleshooting, and configuration repair.• Analytical skills by detailed questions and answers, deciding if on site work was required.• Create documentation for customers from resolutions that was implemented, should further work be needed.• Set up Local Area Networks via Ethernet and WiFi for customers.• Backed up and restored personal files and system file for critical system updates and necessary upgrades. • Supported computer workstations, printers (wired/wireless), and other telecommunications equipment.• Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals.• Installed and maintained Windows and various software, service packs, patches, and limited security controls. • Located root causes of technical errors and implemented prompt solutions. • Password recovery and reset of various programs. • Monitored required applications via remote desktop programs. • Assist with data conversion, data scrubbing, and secure data destruction.

• All Pro Pest Services - Flex Pest Technician - Dec 2019 - Apr 2020• Massey Services - Pest Control Technician - Apr 2016 - Dec 2019• Gibson Landscape - Landscape Technician - Mar 2011 - Apr 2016