Key member of Qumu’s senior leadership team shaping company strategy and leading a global team of 45 engineers responsible for the planning, development, and operations of SaaS and on-premises enterprise video delivery platforms.- Implemented roadmap planning and backlog grooming processes to improve estimation accuracy and meet quarterly feature delivery commitments, reducing unplanned work by over 55% and defect backlog by 50%.- Oversaw the development of innovative features resulting in Qumu’s patent filing for Just-In-Time video transcoding.- Restructured engineering organization, merging two independent product teams through the implementation of a model of sticky, cross-functional teams resulting in improving estimation accuracy as well as team independence.- Transformed team operations from a traditional managed service model to a developer driven model, implementing CICD and DevOps principles, increasing deployment frequency from once per week to multiple times per day.- Developed engineering culture focusing on engineer independence, skill development, automation, and quality.- Implemented staff skill enhancement program using knowledge transfer sessions, targeted professional training and conference attendance.- Speaker at DevOps conferences on cultural transformation.- Drove organizational transparency through the implementation of an enterprise-wide product planning council, publication of sprint demos, and monthly companywide engineering updates.- Led security initiatives involving outside audit and implementation of recommendations resulting in significantly improved security posture for back-office systems.

Lead a team of 30 DevOps engineers building and operating a consumer identity management platform for Optum and UnitedHealth Group’s consumer web properties, serving 15 million members. Responsible for establishing controls and practices for engineering teams operating in both private and public cloud.• Established operating model for migration of application portfolio to public cloud.• Transformed organization from traditional operational maintenance to DevOps and engineering supported applications.• Drove resiliency and availability improvements by introducing engineering practices such as Failure Mode Analysis, dependency simulation and failure mode testing.• Reduced cost and improved efficiency of performance testing practice.

Responsible for developing and executing on application portfolio management plans, driving application teams to meet goals and directions set in conjunction with the CIO. Coordinated with business and technology partners to transform business strategy in to technology strategy.• Developed tool set to facilitate technology investment decisions based on a capability model, capital and operational spend data.• Led development of solution reference model for Medicare regulatory changes impacting 280 applications. Drove solution options in to application teams and apprised leadership on solution and status.• Member of Optum Architecture Review Board and Optum Technology Council providing leadership and review and approval of Optum capital projects exceeding $1 million in budget.• Drove Agile development improvement projects through the incorporation of SDLC management tools.

Responsible for all aspects of operations including the maturation of service offerings and establishment of scalable processes for support, development and hosting for a technology startup.-Achieved two-fold revenue growth through prioritizing and enhancing service offerings and growing transaction volume.-Led the planning and transition of IT infrastructure to public cloud, reducing hosting expense by 80%.-Designed and implemented customer support and incident tracking processes including support workflows.-Introduced tools to allow for customer profitability analysis.-Implemented development and release planning processes including Agile development, automated build processes and defect tracking and traceability.

Lead the consolidation security teams, including technology cross training and the development of a strategy to standardize API management and web service security services on to a single platform. Oversee security patterns for Optum’s API commercialization strategy, focusing on ensuring proper data governance in a distributed development environment. Position requires strategic agility, ability to deal with ambiguity and strong skills motivating individuals and teams to exceed customer and organizational expectations.-Oversee managers leading a team of up to 20. -Redeployed the enterprise service bus, saving the company $300,000 per month in hosting costs though transitioning to a high density, heavily virtualized environment and utilizing open source products.-Merged competing IBM DataPower and Computer Associates Layer 7 security gateway technology teams, developing and executing on a transition strategy to standardize security services on a single platform, eliminating the need for duplicative technologies.-Oversee the implementation of web service security for Optum’s state insurance exchange business line as well as provide staffing services to state exchanges utilizing DataPower.

Led an engineering group responsible for maintaining a suite of services including mainframe data access, web service security, and service virtualization to UnitedHealth Group’s web portal applications. Oversaw 18 geographically dispersed employees, including three leaders and two offshore employees. This position requires strong problem solving, communication and team facilitation skills to understand and improve customer processes and resolve issues among impacted constituencies. -Developed team expertise in performance analysis and monitoring through the implementation of technology tools, team training and architectural direction.-Implemented incident management process, reducing turn around time for trouble tickets while increasing customers’ ability to monitor incidents through the resolution process.-Responsible for capacity planning and management for enterprise middleware, growing traffic volume by a factor of five while maintaining 99.99% availability.-Started and grew web service security capability based on IBM’s DataPower appliance from a single part time engineer to a team of seven, including designing and implementing development and operational practices. This capability is a key component of OptumHealth’s cloud strategy.-Oversaw implementation of service virtualization capability allowing reduction in service development times by three weeks and defect rates by 80%.-Participated in division architectural leadership group focusing on operational supportability and scalability.-Consistently achieve employee engagement ratings above organizational rating and industry benchmarks.