Over the course of my career, I have amassed a wealth of experience and expertise in the field of Dental Laboratory production and sales management. As Head of Operations & CAD/CAM Manager, I undertook the design and implementation of efficient supply chain operations, optimizing processes to enhance productivity. My strategic approach led to a notable 15% increase in productivity by reducing turnaround times and streamlining project tasks. I maintained strict quality control standards for finished prostheses and ensured compliance with HIPAA regulations. My daily use of CAD/CAM technology, including Dentsply Sirona inLab software and Milling Machines, 3Shape design software, and DGShape Roland Milling machine, allowed me to contribute to the design of precision crown and bridge work. My proficiency extended to a comprehensive understanding of dental materials, such as Ivoclar Emax and Zirconia, and the adept use of intra-oral scanners and dental implant workflows, including Nobel Biocare, Straumann, Implant Direct and all other forms of implant platforms. With 17 years of dedicated experience in the field, I have consistently demonstrated my commitment to the dental laboratory profession. I am a Registered Graduate of an accredited Dental Lab Technology institution, holding a Bachelor of Science Degree in Dental Lab Sciences. Currently, I am actively preparing to take the exam for Certified Dental Technician certification to further strengthen my qualifications.Moreover, my proficiency in both English and Korean languages has been instrumental in establishing and maintaining strong relationships with dental professionals. As the Head of Sales and Customer Relations since September 2015, I engage in daily communication and collaboration with Dentists and Prosthodontists to develop optimal treatment plans for patients requiring removable and fixed prostheses. I have also devised effective marketing strategies targeting local dentists to introduce innovative products to the market. In addition, I have successfully developed and executed sales strategies, objectives, and plans that consistently achieve revenue and growth targets. My dedication to client satisfaction is reflected in the enduring relationships I have cultivated with key Dentist clients.In summary, my extensive experience, technical proficiency, strategic acumen, and commitment to excellence make me a valuable asset to any company and I am eager to bring my skills and expertise to a dynamic team, contributing to its success and advancing the field of dental prosthetics.