Stephen Krieger Email and Phone Number

Product Lead - Card Agent ServicingLeading product efforts for custom-built, globally deployed Card Servicing platform. Supporting alignment and strategy for 60+ teams to deliver on platform transformation and initial business case realization.

Product Lead - Card ImagingLed the replatforming efforts of enterprise-wide Imaging solution serving 20,000+ users and serving/storing billions of customer images. Enabled the vision definition, objective creation, and build/test/scale efforts over an 18 month period. Reduced infrastructure costs by 50% and laid the groundwork for computer vision integration into previously-manual business processes.

• Consultant (Azure cloud) – Defined the business integrations, logical endpoints, and API contracts for a microservice Azure implementation of retail domain Finance, Tax and Fee Calculation, and Government Registration services.• Consultant (Machine Learning – Azure cloud) – Provided initial project management and ongoing stakeholder management for efforts to migrate on-premise pricing algorithms to Azure IaaS as well as creating an enterprise Machine Learning platform to drive real-time ML recommendations and future ML development.• Salesforce Lead – Grew Salesforce practice at CapTech across all national offices and oversaw all Salesforce delivery and sales engineering efforts. Responsible for generating 3x YoY revenue growth across the Salesforce practice • Consultant (Salesforce) – Provided analysis, solution architecture, and DevOps guidance for two product teams responsible for creating nationwide order processing systems within the Salesforce force.com platform• Account Executive, Fortune 500 Client - Led delivery assurance and business development for a many-year CapTech client• Sr. Account Manager, Fortune 200 Client – part of initial ‘spearhead’ to grow account from 2 consultants to averaging ~ 25-30 across multiple years

• Consultant (Delivery Lead, Architecture and DevOps) – Led creation and delivery of architecture-focused backlog to drive team/app innovation and speed. Initiated processes, procured tooling, and implemented core DevOps capabilities, such as CI/CD, source-driven-development using git flow, test-driven development, infrastructure-as-code, and automated failover/disaster recovery plans. • Consultant (Salesforce, Strategy) Created Salesforce Service Offering within CapTech. Created and executed go-to-market strategy as well as founded the internal community of practitioners and engineers • Consultant (Agile Transformation) – Part of initial team to drive an agile transformation across a historically waterfall-based Fortune 200 retail organization. Embedded with 7 product teams to teach, empower, and ultimately transform each team into an individual Scrum or Kanban product team• Account Manager, Healthcare Services Client – Created an account management structure and led delivery assurance and business development activities

• Consultant (Data Integration Developer) – Created MS SQL Server Stored Procedures, SSRS reports, and performed ad-hoc data analysis to cleanse claim, prescription, and member data to submit for the initial Affordable Care Act go-live.• Account Manager, Healthcare Services Client – Created an account management structure and led delivery assurance and business development activities

• Consultant (Agile Delivery) Performed Project Management and Lean/Scrum delivery for two healthcare services product teams, supporting Medicare Advantage risk management and data cleansing initiatives.• Consultant (Data Integration Developer) Contributed to internal practice area reporting initiatives by engineering business intelligence, ETL deliverables to scale core CapTech business functions

• Consultant (Data and Analytics) Performed data analysis for various Healthcare clients, specifically focusing on Data Integration development - MS SQL Server, Oracle, MySQL; Business Intelligence report creation - Tableau, SSRS; • Consultant (Custom application development) Led the efforts for the initial business process architecture and application requirements for a proprietary Medicare Advantage application

Developed and taught Plan a Better Business (PBB) course teaching Tanzanians six steps to start and improve micro- enterprises in an East African context. Taught three eight-week classes in Kiswahili throughout Dar es Salaam.• Graduated 43 students of the PBB class• Created, planned, and taught Be a Better Teacher seminar providing participants with fundamental adult teaching skills• Achieved sustainability by empowering Tanzanians to own teaching and logistical details for future growth through theMkombozi Group, a government-recognized association of Tanzanian teachers of the PBB class

• Consultant (Accenture Development Partnerships) – Selected as the first analyst to be part of the International Core Team of ADP, Accenture’s not-for-profit arm. Supported business development efforts including building relationships with development organizations, and responding to requests for proposals. Created SharePoint solution for ADP global operations and managed SharePoint migration from SP 2003 to SP 2007• Consultant (U.S. Department of Agriculture) – Led requirements gathering, wireframing, process mapping, and testing with client stakeholders of AssuranceNet, a custom food safety reporting application serving the Food Safety and Inspection Service• Consultant (U.S. Postal Service) - Created test scripts and executed entire testing lifecycle of a batch-mail scheduling custom application. Maintained application after delivery through error tracking, prioritizing defects and fix releases