Stephen Cheney Email & Phone Number

Lilburn, Ga, Us

Atlanta, Georgia, United States

As part of my duties, I develop learning materials for our call center software, including multimedia online training modules and instructor-led training curricula with detailed guides and presentations. I produce and edit training videos, collaborate with subject matter experts, and analyze feedback to continually improve our programs. Additionally, I maintain and update the company's knowledge base and help systems.

Atlanta, Georgia, United States

(FKA Focus Brands)During my tenure, I created learning and development materials for various restaurant and specialty food brands. I collaborated with stakeholders, brand training managers, and leadership to produce custom training materials for seven different brands. I directed training and explanatory videos to ensure clear and engaging instructional content. Additionally, I developed various written resources, including guides, job aids, and manuals, ensuring they were clear and easy to use. I also facilitated the translation of training materials into multiple languages to support our global workforce and designed graphics, templates, animations, and other resources to enhance our training initiatives and maintain brand consistency.● Enhanced the engagement and effectiveness of training programs by creating interactive and multimedia-rich e-learning courses.● Streamlined the content creation process, resulting in faster development and delivery of training materials across multiple brands.

Atlanta, Ga

(FKA Noble Systems)I developed a range of learning materials, including online training modules, instructor-led curriculums, and video resources, all compatible with multiple Learning Management Systems (LMS). I designed detailed ILT curricula with presentation decks and guides, supervised interns, and coordinated with subject matter experts (SMEs). As the primary contact for external training requests, I ensured accurate and effective content, collected and analyzed usage data, and developed Windows applications to streamline internal processes.● Increased learner engagement and retention by implementing interactive e-learning modules that enhanced training efficiency.● Streamlined access to essential information and resources, boosting team productivity and knowledge sharing through the creation of an internal knowledge base and help system.

Redmond, Wa

In my role, I led diverse teams in designing and refining features for a multiplayer online role-playing game. I served as the primary editor, ensuring that documents and game data were consistent and of high quality. I worked closely with intellectual property (IP) owners, stakeholders, and management to make sure the game development aligned with strategic goals. Additionally, I collaborated with programming, art, and quality assurance teams to integrate and troubleshoot game features.• Boosted community engagement by producing compelling promotional and explanatory content across various platforms, including documents, wikis, blogs, and forums.