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Innovative HR professional with extensive experience in training and development, team-building, recruitment, diversity and inclusion, policy development, and executive coaching. I am a people person who excels in training individuals to be their best selves and showcase their professional talents. I am proficient at designing and implementing large-scale human resources initiatives for hundreds of people as well as coaching executive leaders to succeed. Please feel free to connect with me via my LinkedIn profile.
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Director Of Human ResourcesAlpha Supported Living Services Mar 2022 - PresentBothell, Washington, Us
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People And Culture ManagerGourmondo Co Aug 2021 - Jan 2022Seattle, Washington, Us -
Director Of Human ResourcesRed Mountain Resort - Utah Jun 2004 - Aug 2021Ivins, Ut, UsAs the Director of Human Resources, I oversee operations, leading a team of four employees, for human resource programs for 275 to 300 employees such as recruitment, orientation and onboarding, employee development and coaching, compliance, and policy development. I direct the Safety Committee to ensure compliance with safety regulations and complete workplace safety, and collaborate with Senior Leadership on Executive Committee to ensure recruitment and retention initiatives are aligned with organization's strategic goals. Additionally, I orchestrate customer service and sales training for staff members and ensure all employee certifications and licenses are current, and execute budget management for staff recognition, recruitment, and education programs. Finally, I produce weekly newsletter for team members, and partner with Professional Employer Organizations (PEO)'s ADP and TriNet to maximize support services and systems.My key achievements for this position include:• Launched the Be Well Where You Work wellness program for all employees across the resort.• Created and taught Diversity and Inclusion program for all employees across the resort.• Implemented full customer service training program, Academy of Service Excellence, resulting in an increase customer service from 4.5 to 6.4 out of 7.• Established systems such as administrative tools and forms for the Human Resources department to streamline workload.• Planned large-scale employee functions such as themed Christmas, yearly team member kickoff, and anniversary parties as well as monthly recognition programs.• Navigated Covid-19 pandemic through resort shut down, laying off all employees for six months and then restaffing from original talent pool.• Devised employee handbook as well as service standards to enable training of all team members. -
Founder And Owner5Starconcepts Jun 2004 - Dec 2020As the Founder and Owner of 5STARconcepts, I executed training and coaching for hotels, resorts, and senior living facilities on customer service and sales training. I oversaw 12-13 employees executing coaching, training, sales, and administration, as well as developed training programs and team building activities, including collaboration with programmers on e-learning and in-person offerings.My key accomplishments:• Aided clients, such as the Peninsula Hotels in New York and Chicago, Grand Wailea Resort in Maui, Stein Erikson Lodge in Park City, and the Grand America Hotel in Salt Lake City, to maintain AAA, Forbes, and Mobile Ratings.• Doubled capture rates on reservation for the Hilton Waterfront in Huntington Beach and the Fender Valley Resort in Sacramento.• Designed and taught two Diversity and Inclusion programs for top-level management and employees.
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Regional Trainer And Instructional DesignerSignature Worldwide Jan 2000 - Jun 2002Dublin, Ohio, UsFor this role, I led sales and service skill training for hotels and resorts across North America for clients ranging from Days Inn to KSL Resorts. I collaborated with product developers and instructional designers to create customized curricula for clients such as Holiday Inn Priority Club., and performed internal training for new hires to ensure comprehensive understanding of materials.Key contributions included:• Designed and implemented $2M training program for IHG hotels' priority club with training focused on novel loyalty initiative. -
Director Of Food And BeverageMar Monte Hotel - In The Unbound Collection By Hyatt Jan 1997 - Dec 1999
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Director Of Catering SalesCrowne Plaza Hotel, Las Vegas Nv Jun 1992 - Dec 1996
Stephen Lambert Skills
Stephen Lambert Education Details
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University Of Nevada-Las VegasHotel Administration
Frequently Asked Questions about Stephen Lambert
What company does Stephen Lambert work for?
Stephen Lambert works for Alpha Supported Living Services
What is Stephen Lambert's role at the current company?
Stephen Lambert's current role is Human Resources Leader.
What is Stephen Lambert's email address?
Stephen Lambert's email address is st****@****pts.com
What is Stephen Lambert's direct phone number?
Stephen Lambert's direct phone number is +143586*****
What schools did Stephen Lambert attend?
Stephen Lambert attended University Of Nevada-Las Vegas.
What skills is Stephen Lambert known for?
Stephen Lambert has skills like Training, Team Building, Leadership, Hospitality, Customer Service, Coaching, Sales, Public Speaking, Leadership Development, Sales Management, Hotels, Hospitality Industry.
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