Stephen Lance Email & Phone Number

Denver Metropolitan Area

Responsible for providing direction and oversight for all Inside Plant Operations across the Region. Drives to ensure structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Supports Regional operations including the hub and headend operations, critical infrastructure.

Denver Metropolitan Area

The Vice President, Service Operations is responsible for Network performance and availability (24/7 – 99.999% uptime) of the Core and Backbone network supporting all customer-focused applications and Network Infrastructure. This position is responsible for Network performance and ensuring world class service and availability of the Core and Backbone.

Greater Denver Area

Responsible for the corporate network architecture, policy and planning of Charter’s advanced DWDM Optical network initiatives that support the strategy and goals of the corporation. Sets Network Operations standards, policies and/or master plan for the Optical Network functions. Advises top management on enhancements to existing applications and.

Cerritos

Accomplishments:Developed a National Support Team through hiring, training, promoting from within, promoting into the Team, and providing the operational Vision, to meet the newly emerging products under Managed Services Improving communication across multiple organization to improve processes and information flow to support improved product delivery and.

Nationwide

Accomplishments:Process Improvement: Initiated Remote Bench Test program to verify Radio Equipment & Provision RadioReporting: Developed standardized reporting documents and roll up trackers for Executive SummaryQuality: Currently developing quality program to drive quality in every step of the installation/deployment program in order to meet or exceed.

Irvine California

Process Improvement: Quarterly Capital Project TrackingCreated Network Standards for Fiber equipment VendorResponsibilities:Manage/Coach/Develop/Set performance criteria for Team of 7 Transport planning Engineers while overseeing the design of the West Area Transport Network and ensure network performance and reliability. Create one year budget and.

Executive Summary, 7705 Scripts, MSPP Flow Generator, Disconnect Timing Process Improvement: EBH Conversion, NCD Deliveries, Detailed Engineering Packages, LTE, Disconnects, GigE Capacity (ordering), One Clear Picture, SharePoint, Equipment Review, and moreDeveloped Team through hiring, training, promoting from within, promoting into the Team, altered Team.

Greater San Diego Area

Instrumental in the implementation of WFA/DI with several offices being part of First Office Application and being part of the system improvement committee Committee member of: Technician Development Report Statewide Committee and the LFO SafetyFrame Qualification Package to aid in standardizing process for qualifying incumbent/new.

Use of strong planning and prioritization skills in Y2K Project on the TITAN 5500, DACS III and IV, D5, and other cross connect machines meeting the Y2K compliant by July of 1999Created/Added content on the NOC Homepage through Microsoft Office, UNIX, and HTMLResponsibilities:Managed a 32-member team that controlled and analyzed over 500 CO’s in N..

After nine months that included orientation, training and on the job training, received the designation of Real Time Analyzer (RTA) and worked with the Long Term Analyzers and Technical Support to repair problems/alarmsResponsibilities:Responsible for the surveillance and maintenance of Digital and Electronic Switches within N. CaliforniaTimely alarm.

Ft. Bragg North Carolina