Stephen Lance Email & Phone Number

Denver Metropolitan Area

Responsible for providing direction and oversight for all Inside Plant Operations across the Region. Drives to ensure structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Supports Regional operations including the hub and headend operations, critical infrastructure and preventative maintenance. Leads and directs project planning, capital expenditures and assists with the business and facility plan development. Ensures a high degree of cross functional communication and participation in line with product deployment and support.

Denver Metropolitan Area

The Vice President, Service Operations is responsible for Network performance and availability (24/7 – 99.999% uptime) of the Core and Backbone network supporting all customer-focused applications and Network Infrastructure. This position is responsible for Network performance and ensuring world class service and availability of the Core and Backbone network supporting all customer-focused applications and infrastructure for video, STVA, HSI, and Telephony. Advises top management on enhancements to existing architecture performance and efforts to support the implementation of new systems.Provides strategic guidance to corporate and field management on R/S and optical issues. Responsibilities will include the management of the Change (Software upgrade), Problem, Event, and Incident Management functions within Core and Backbone operations. The role will focus on managing these functions with a goal of creating a cycle of continuous improvement in the areas of standards, software version, auto tickets, and alarming to include troubleshooting, device management, vendor management, and network support.

Greater Denver Area

Responsible for the corporate network architecture, policy and planning of Charter’s advanced DWDM Optical network initiatives that support the strategy and goals of the corporation. Sets Network Operations standards, policies and/or master plan for the Optical Network functions. Advises top management on enhancements to existing applications and implementation of new systems. Provides strategic guidance to corporate and field management on optical issues. Develop and provide clear direction for Optical Engineering Organization responsible for the daily operations, deployment, and outage resolution for Transport Network. Drive on time delivery of requirements and continual process improvement with upstream and downstream organizations. Implement processes that support strict adherence and where necessary, the creation of engineering standards. Act as a subject matter expert and liaison to the Senior Leadership team on matters of Optical Transport network operations.

Cerritos

Accomplishments:Developed a National Support Team through hiring, training, promoting from within, promoting into the Team, and providing the operational Vision, to meet the newly emerging products under Managed Services Improving communication across multiple organization to improve processes and information flow to support improved product delivery and reliabilityResponsibilities:Develop and provide clear direction for a group of engineers responsible for the daily operations, deployment and outage resolution for various Managed Service ProductsDelivery of Managed Services products completed on time and through continual process improvement with upstream and downstream organizationsImplement processes that support strict adherence and where necessary the creation of engineering standards.Manage trouble resolution and escalation for Managed Services products.Act as a subject matter expert and liaison to the Sr. Leadership team on matters of Managed Services network operations.Drive Operational efficiencies around and management of capital labor budget reporting for the team.

Nationwide

Accomplishments:Process Improvement: Initiated Remote Bench Test program to verify Radio Equipment & Provision RadioReporting: Developed standardized reporting documents and roll up trackers for Executive SummaryQuality: Currently developing quality program to drive quality in every step of the installation/deployment program in order to meet or exceed customer expectationsResponsibilities:Manage/Coach/Develop/Set performance criteria for Team of 6 Microwave Field Technicians/Engineers while overseeing the deployment of multiple Microwave Deployment ProjectsReview project requirements and Scopes of work to gather cost requirements to provide as Company response to RFQ requests Manage Microwave Deployment Program nationwide to deliver on schedule and to manage costs to maintain company margins.Procurement responsibilities ensure proper materials are supplied on time and on budget for the entire program.

Irvine California

Process Improvement: Quarterly Capital Project TrackingCreated Network Standards for Fiber equipment VendorResponsibilities:Manage/Coach/Develop/Set performance criteria for Team of 7 Transport planning Engineers while overseeing the design of the West Area Transport Network and ensure network performance and reliability. Create one year budget and detailed plan to ensure area wide success in meeting Transport performance metrics. The plan includes projects related to upgrading Transport network elements and implementing new complex Transport technologies across the West Area regions with budgetary figures and deliverablesProvide oversight to direct report engineers who provide technical leadership to and project management of individual project plans throughout the year in accordance to West Area $160+M budget. Collaborate with HQ and regional partners on development of long term plan (3-5 year) illustrating network evolution and to ensure successful implementation of nationwide data network technologies and projects. Provide Area wide oversight to ensure that the West area wide Transport network plans are designed to meet company objectives and area consistent with long term Verizon network strategy. Working with technical experts on area and region teams, develop and implement appropriate metrics, tools, and West Area wide training to ensure ongoing improvement in the transport network performance across regions.

Executive Summary, 7705 Scripts, MSPP Flow Generator, Disconnect Timing Process Improvement: EBH Conversion, NCD Deliveries, Detailed Engineering Packages, LTE, Disconnects, GigE Capacity (ordering), One Clear Picture, SharePoint, Equipment Review, and moreDeveloped Team through hiring, training, promoting from within, promoting into the Team, altered Team structure, and teaming to move towards the Vision, to meet the evolution towards a MPLS network Created Network Standards for Fiber equipment configurations, OSP build and terminations, and TSS-5Responsibilities:Manage/Coach/Develop a Team of 9 Transport Fiber Equipment and Interconnect Engineers that create and optimize regional and OTN fiber network designs, orders, quotes, scopes of work, and installation.Interconnect of Microwave (1358 hops) and Fiber (800 fiber Miles, 17800 Poles) to 2200 SitesCreate/deliver on 1-3 year Regional project plan, efficiently use $65M (Expense), and $45M (Capital)Deliver on Metrics: Executive Summary, Disconnect, XNG Standards, HPOV, LTE, EBH and budgetDrive cost savings through re-use, DirecTel, Ethernet, improved processes, and qualityKnowledge of transport engineering, project management, LEC’s, Design, and technical support.Team Training on Routers (7705/7750), DWDM (1830/6500), 9500MPR, CCNA, Dark Fiber, ContractsPartner with Other Regions within the Area, Area, and NNO on efficiencies, standards, and project status

Greater San Diego Area

Instrumental in the implementation of WFA/DI with several offices being part of First Office Application and being part of the system improvement committee Committee member of: Technician Development Report Statewide Committee and the LFO SafetyFrame Qualification Package to aid in standardizing process for qualifying incumbent/new techniciansResponsibilities:Responsible for Central Office includes CLEC Cages, frame, power, switch, and transport equipment Interpersonal skills/ability to lead demonstrated by managing a 14 member Frame/Switch/NTEC TeamResponsible for ensuring overtime and expenses are consistent in supporting Second Level Team BudgetResponsible for meeting of Network Reliability and performance measurements for four CO’sPartnered with many internal/external organizations: PCO, Real Estate, Engineering, CWA Union, LegalOrganizational skills, maintain personnel administrations, work schedules, proper meetings/counseling’s

Use of strong planning and prioritization skills in Y2K Project on the TITAN 5500, DACS III and IV, D5, and other cross connect machines meeting the Y2K compliant by July of 1999Created/Added content on the NOC Homepage through Microsoft Office, UNIX, and HTMLResponsibilities:Managed a 32-member team that controlled and analyzed over 500 CO’s in N. California and Nevada Responsibilities included power and both, the voice and data networks, distributed throughout the regionUsed strong knowledge of switching equipment, transport equipment, and S.I. 131 to initiate CSQFR’s that informed leadership, during critical outagesResponsibilities for all escalations, handling, and reverse escalations with internal/external organizationsParticipation in the Emergency Operations Center when activated during extreme conditionsWorking knowledge of ATM, Tandem, DMS Switch, Hi-Cap Data and Interoffice Circuits, Route Maps

After nine months that included orientation, training and on the job training, received the designation of Real Time Analyzer (RTA) and worked with the Long Term Analyzers and Technical Support to repair problems/alarmsResponsibilities:Responsible for the surveillance and maintenance of Digital and Electronic Switches within N. CaliforniaTimely alarm response and technical referral for the DMS-100, 5ESS, and 1AESS Switches and Power Technical skills in 5ESS, DMS-100, and 1AESS switch to perform card diagnostics, and ticketingMaintain a less than 2 minute response time to Fire Alarm identification/verification and 911 dispatch

Ft. Bragg North Carolina