Stephen Lanteri Email & Phone Number

Ogden, UT, US

• Developed reporting and tools to enhance revenue forecasting and employee coaching opportunities resulting in 30% increase in client inputs
• Influenced collaboration between subject matter experts to create and deploy advertiser communication strategy to capitalize on key moments and trends to drive additional revenue opportunities
• Increased customer retention rate 27% over 6 months
• Increased customer responsiveness between SMB advertisers and Account Management team by 30%

• Managed $20M+ in revenue per quarter while developing teams of 9+ account managers to become experts in sales, marketing strategy and digital ad optimization.
• Designing data driven sales motions and GTM strategies for weekly, monthly and quarterly motions to drive 12% quarter over quarter growth.
• Driving accountability through data and an analytical approach to find quantitative and qualitative coaching opportunities resulting in an average of 114% to goal.
• Providing coaching to peers and employees utilizing The Four Steps to Effective Coaching and The Four Key Motivators resulting in a consistent >80% of reps achieving goal each quarter.
• Created the standard call flow within the account management team resulting in easier ramping for new hires, a more consistent experience for advertisers and better, proactive communication.

• Retained, grew and diversified marketing strategies with SMB to Enterprise sized advertisers achieving an average 104% quota attainment.
• Gained a deep understanding of my advertisers’ business goals and turned data (Measurement & Insights, Product Marketing, Creative Strategy) into compelling stories and actionable insights to help them succeed.
• Created the SMB team new hire mentorship program bringing new hire ramp time down from 9 months to 5 months.

• February 2016, became one of two members to originally launch VMware’s Account Manager team dedicated to the Cloud Provider Program (VMware’s rental license model partner program). Now trending at 10% compound growth.
• Developed the on-boarding process for new and returning partners in the Cloud Provider Program.
• Dedicated contact for VMware software sales partners during the pre-sale process.
• Providing guidance to partners on various benefits of the VMware Partner Programs and how to take advantage of them.
• Manage key partner and client contact relationships to increase channel revenue for target territory and drive personal sales quota goals.
• Influence, educate, and enable partners to increase pipeline, up-sell, and cross-sell software products, services, and sales initiatives.

• Acted as the interim Community Manager for ThinkLG.com as management of the site changed companies from 3/2015 to 5/2015.
• Answered and sent numerous email requests per day for ThinkLG.com based on current promotions, collecting and compiling tax information for prizes.
• Learned not only new information about LG Home Electronics and Appliances, but also obtained a deeper understanding and functionality of the Jive and Connect+ platforms.
• Responsible for 35 contacts per day, focusing on surveys based on visits from LG field reps to various retailers, and inventory checks at uncovered retailers when requested by the client.

Ogden, UT

• Received event requests through e-mail and phone and determined the most appropriate LG rep to attend based on territories and budget.
• Maintained great working relationships with Account Executives, Field Managers, and Field Reps with whom I communicated with on a regular basis to schedule event coverage.
• Continued my support to the ThinkLG.com Webmaster team by maintaining and updating user information, troubleshooting user issues, and maintaining a voice on the site through community forums and high volumes of emails.

Ogden, UT

• Tier1: Performed Rep Effectiveness Surveys to ensure the quality of Product Specialist’s visits to mobile carrier stores.
• Tier2: Promoted 1/6/2013, maintained great relationships with the Sales Associates at various wireless stores while providing technical support and training on LG devices and accessories through high volumes of.
• Provided support for the Webmaster team of LG’s training site, ThinkLG.com.
• Received an MVP award for my quality of work and for taking the lead with training new hires.

Ogden, UT

• Acted as Supervisor from 05/2011 to 07/2011 while the hiring of a new Director took place.
• Performed supervisor and dispatcher duties on the weekend, answering phones and addressing housekeeper issues.
• Co-lead projects for the department's supply storage remodel and supply closet standardization.
• Managed and updated Excel spreadsheets for pager assignments, key assignments, and employee ID numbers.
• Created schedules, monitored time cards, and rounded on employees to ensure work quality.