Stephen Laufenberg Email and Phone Number

• Inbound Calls from Providers who provide health services to Forward Health Members• Discussing Claims, Prior Authorizations, Working with the Providers to help enroll and revalidate their contracts.• Making sure Providers have Member Insurance information while abiding by HIPPA laws and personal information protection.• Use of Microsoft Office and many Internal Software programs• Multiple screen awareness is mandatory, fast paced environment

Telecommunications company that is reaching out to the future of the vast fiber-land.

• Inbound Call Center• Responsible for taking Calls from Customers and putting their orders into the system.• Responsible for Product Knowledge and using multiple screens to complete transactions.• Developing and maintaining a respectful demeanor for co-workers to complete different levels of problems for the customer.

Small Business Solutions for the East coast• Inbound Call Center• Responsible for taking Calls from Customers and putting their orders into multiple systems for billing.• Responsible for Product Knowledge and using multiple screens to complete transactions.• Developing and maintaining a respectful demeanor to customers so I can provide them with new and innovative solutions for their company with AT@T business solution products• Talking to others to convey information effectively and use it to benefit their companies needs. • Actively looking for ways to help customers• Persuading others to upgrade their services with new products

• Inbound Call Center• Responsible for taking Calls from Customers and putting their orders into the system.• Responsible for Product Knowledge and using multiple screens to complete transactions.• Developing and maintaining a respectful demeanor for co-workers to complete different levels of problems for the customer.

• Performed Virus, Malware and Spyware removal on PC Desktop’s and Laptops• Installed new Hardware on Laptops and Desktops like Memory, Hard Drives, and Different types of Expansion Cards• Installed Software and Operating Systems• Configured Wireless Internet connections and Ethernet Connections to the School’s Network.• Enabled security for Internet Browsers set up Firewall preferences along with finding Driver and Security Updates• Completed Ticket requests given to me with strict Documentation and Communication with my Tier 3 Leader

Inbound call center.• My duty was to take phone calls from Banking Customers from multiple Banks. Also, provide service for US Bank Customers• After using proper Authentication Techniques, I would access their Accounts and resolve issues with their Debit and Credit Card questions, such as Balances, Account Holds, Transactions, Fraudulent Charges and Basic Account Inquiries• Used my Authorization to make Account Updates and Changes while Documenting any change or Account Activity on the call

Inbound call center. • Serviced Policyholder’s Questions and Updated Accounts• Completed transaction requests for Reallocating Money on Variable Insurance Policies. • Responsible for direct connection with regular Customers, Agents and Brokers. Faxing, Emailing and Sending Documents• Authorized to make Policy Changes and provide Policy Information to Customers, Brokers and Agents• Responsible for Authentication and a very Strict Legal Policy• Responsible for Documentation for each call for the Database